What are the responsibilities and job description for the Endpoint Support Engineer || Full-Time/Permanent || Locals Preffred position at New York Technology Partners?
Role: Endpoint Support Engineer
Location: Cincinnati, OH (Day 1 Onsite)
Job Type: Fulltime/Permanent
Looking for an experienced Endpoint Support Engineer to manage and secure enterprise endpoints across Windows/macOS devices in a corporate environment.
Key Responsibilities:
- Administer Microsoft Intune/Endpoint Manager enrolment, compliance policies, Autopilot, app deployment
Provide L1/L2 endpoint troubleshooting and support
Manage device security compliance (encryption, EDR/antivirus, patching)
Handle asset lifecycle management and Inventory update
Manage tickets via ITSM (ManageEngine) within SLA
Build reporting for compliance, aging, and asset tracking
Required Skills:
5 6 years in endpoint/desktop support or device management
Strong hands-on experience with Intune, Autopilot, Azure AD (Entra ID)
Windows OS administration and imaging expertise
PowerShell scripting skills
Experience with EDR/antivirus tools
Strong Excel reporting skills
Good communication skills for global team collaboration