What are the responsibilities and job description for the Office of Workforce Development Intern - Hourly - Peekskill (CC) position at New York State Department of Labor?
Description
Duties Description
Roles & Responsibilities
Minimum Qualifications
Preferred minimum education level: Sophomore
Preferred maximum education level: Graduate Student
Our mission is to provide outstanding services to our customers—the workers and business that call New York home. We help New Yorkers find careers they will love. We build and support New York’s businesses. We empower and protect New York’s workers. To learn more about our mission and the exciting work of the DOL, please visit: https://dol.ny.gov/about-us
Duties Description
Roles & Responsibilities
- Customer Engagement: Welcome visitors, assist with check-ins, and guide individuals to the appropriate staff or department based on their needs.
- Front-Line Support: Answer phones, help route inquiries, and provide timely responses to common customer requests.
- Resource Room Assistance: Support customers with resumes, job applications, and navigation of workforce tools (e.g., VCC, InterviewStream, Coursera, Northstar).
- Digital Literacy Coaching: Provide basic computer and technology assistance, including email setup, online applications, and job search platforms.
- Workshop & Event Support: Assist with scheduling, sign-ups, marketing, and facilitation of in-person and virtual workshops, job fairs, and recruitments.
- Project Work: Contribute to initiatives such as developing SharePoint/Microsoft Forms
Minimum Qualifications
- Be 18 years of age or older
- Be actively enrolled in a New York State college, university, or graduate program, or be a resident of New York State, attending a college, university or graduate program outside of New York State*
- Have completed a minimum of one (1) year as a student at a degree-granting two or four-year college or university (completion of one year's worth of academic credits over a longer period may qualify part-time students for participation in the program), or be a currently enrolled graduate student or accepted in a graduate degree program
- Have a minimum grade point average (GPA) of 2.0, or the letter grade equivalent
- Customer Service Experience
- Business Administration
- Communications Studies
- Education Studies
- Human Resources
- Public Administration
- Social Science
- Social Work
Preferred minimum education level: Sophomore
Preferred maximum education level: Graduate Student
Our mission is to provide outstanding services to our customers—the workers and business that call New York home. We help New Yorkers find careers they will love. We build and support New York’s businesses. We empower and protect New York’s workers. To learn more about our mission and the exciting work of the DOL, please visit: https://dol.ny.gov/about-us
Salary : $17 - $20