What are the responsibilities and job description for the Smoke Shop Customer service position at New york smoke shop?
Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. You must have previous experience with smoke shops. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and assisting them with their inquiries and needs. This is a great opportunity for individuals who have a passion for sales and enjoy working in a fast-paced environment. Responsibilities: - Assist customers with their inquiries, concerns, and requests via phone or in-person - Provide accurate information about products, services, and promotions - Process orders, returns, and exchanges efficiently and accurately - Upsell products and services to maximise sales opportunities - Resolve customer complaints or issues in a professional and timely manner - Maintain customer records and update information as needed - Collaborate with other team members to ensure excellent customer service delivery - Stay up-to-date with product knowledge and industry trends Skills: - Excellent customer service skills with the ability to handle various customer personalities - Strong communication skills, both verbal and written.
Qualifications
- Strong customer service skills
- Proficiency in POS systems and cash handling
- Ability to communicate effectively with diverse customers
- Basic math skills for transactions
- Experience in retail sales or similar environment
- Multilingual abilities a plus for diverse customer base
- Upselling and product demonstration experience beneficial
- Organizational skills for stocking and merchandising tasks
Job Types: Full-time, Part-time
Pay: $14.00 - $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
Salary : $14 - $15