What are the responsibilities and job description for the Studio Representative (NYC) position at New York Pilates?
“New York Pilates is about community and creating a space where people feel at home, leave their day behind and get into their bodies” - Heather Andersen, Founder & Owner
WE WANT YOU!
The Studio Rep is the face of New York Pilates. We’re seeking a results-driven Studio Representative to join our NYC team and drive studio revenue while delivering a best-in-class, welcoming experience
Equal parts hospitality expert and sales driver, you are the first point of contact for students - building relationships, generating memberships, upselling services, and ensuring every interaction reflects NYP’s brand and community-first mindset.
Reporting to the Studio Manager, you’ll partner with the studio team to grow revenue, elevate the student experience, and maintain a polished, high-energy studio environment.
What You’ll Do
- Engage prospective and current students and confidently guide them through NYP offerings
- Sell memberships, class packages, and retail with clarity and intention
- Meet or exceed monthly sales goals through proactive outreach and in-studio engagement
- Build relationships that drive retention, loyalty, and referrals
- Serve as the first and lasting impression of NYP
- Create a welcoming, high-energy, professional front desk experience
- Anticipate student needs and resolve issues quickly and confidently
- Execute opening, closing, and front desk procedures accurately
- Maintain brand standards across cleanliness, merchandising, and studio ambiance
- Support inventory management, retail restocks, and supply organization
- Assist with equipment resets and light cleaning between classes
- Partner with the Studio Team to ensure seamless daily operations and an elevated student experience
What You Bring:
- 1 year of customer-facing sales or retail experience (boutique fitness or hospitality preferred)
- Consistent track record of meeting or exceeding sales goals
- Strong communication and problem-solving skills
- Professional, positive, and brand-forward presence
- Comfortable with POS and studio systems (e.g., Mindbody)
- Able to thrive in a fast-paced environment
- Adaptable, accountable, and solution-oriented
- Willing to take 4 NYP classes per month to stay connected to the product
- Able to stand and remain active for 4–6 hours per shift, lift up to 25 lbs occasionally, assist with equipment resets and light cleaning between classes
- Maintain at least 15 hours/week availability, and work early mornings, evenings, weekends, and holidays as scheduled by the Studio Manager based on business needs.
Why You’ll Love Working With NYP!
- Competitive Pay: $17-$24/hour monthly sales commission, based on years of experience
- Lifestyle Perks: Complimentary NYP membership, merch discounts, and credits toward continued education for our Online Instructor Training certification
- Build Something Iconic: We’re building an A team and supporting you every step of the way
Salary : $17 - $24