What are the responsibilities and job description for the Retail Store Associate position at New York or Nowhere?
NYON is looking for a store associate to assist the customer journey -- from their first step in the shop all the way through checkout. Store associates should be friendly, personable, and comfortable taking on multiple roles, as you will rotate positions as cashiers, inventory runners, and sales associates.
To be successful as a store associate you must have excellent interpersonal skills and be able to balance customer satisfaction with meeting sales objectives.
General Responsibilities
• Act as a customer-facing representative of NYON
• Knowledge about our products and the ability to speak about items and the brand with confidence and fluency
• Greet customers and assist throughout their journey in the shop
• Promote key products and specials/events
• Retrieve items and answer questions for customers
• Manage in-store purchases and place online orders
• Settle customer frustrations professionally and escalating complaints to management if/when needed
• Ensure that items are priced, labeled, and displayed correctly
• Inventory management, floor tidiness, and stockroom organization
Requirements
• Prior experience in a fast-paced retail environment a must
• Friendly demeanor and excellent interpersonal skills
• Flexible work hours
• Ability to stay self-motivated during busy (or slow) shifts
• Basic math skills
• Proficiency in Shopify POS a plus
• Trustworthy, attentive, and punctual
COVID-19 Policy
• Employees must be vaccinated for more than one week before starting