What are the responsibilities and job description for the Technical Operations Manager position at New York City Office of Technology & Innovation?
The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the City delivers for New Yorkers in the 21st century. Follow us on social media @NYCOfficeofTech, and visit www.nyc.gov/oti to learn more.
At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology.
Job Description
We are hiring a Technical Operations Manager to scale the team and make it run effectively. This is a hands-on role spanning technology related hiring, project delivery, team processes, and cross-team coordination. You will pair closely with product managers, designers, engineers, OTI leadership, and partners across city government to keep the team focused, unblocked, and shipping.
You will own the operational backbone of the team: how we hire, how we plan, how we track delivery, how we onboard, how we report up, and how we make decisions. You will also help lead modern operating practices for the team: how we run meetings, how we use modern tools, how we document what we learn, and how we keep a small, high-output team scaling effectively.
Responsibilities will include, but not limited to:
HOURS/SHIFT
Day - Due to the necessary technical duties of this position in a 24/7 operation, candidate may be required to work various shifts such as weekends and/or nights/evenings.
WORK LOCATION
Brooklyn, NY
TO APPLY
Please go to www.cityjobs/jobs/search and search for Job ID #782776
APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL
OTI participates in E-Verify
IT PROJECT SPECIALIST - 95710
Minimum Qualifications
The successful candidate should possess the following skills and experience: - 3 years of professional experience in operations, program management, technical project management, chief of staff, or a similar role, with a track record of making teams run better. - Experience coordinating delivery across multiple concurrent projects, with the project management instincts to spot risk early and the judgment to address it without disrupting the work. - Experience working closely with cross-functional product teams, including engineers, designers, and product managers. - Working fluency with modern operating practices, including planning cycles, team rituals, status reporting, retros, and operational metrics. - Strong written and verbal communication write a clear weekly update, oversee structured meetings, and represent the team in conversations with senior stakeholders. - Experience navigating government hiring, civil service processes, or comparable structured hiring environments. - Experience with budget management, contracting, or procurement, especially in public sector contexts. - Experience standing up new teams or new functions, including the documentation, rituals, and onboarding that make a team durable. - Experience building and maintaining team handbooks, runbooks, and operating documentation that people actually use. - Comfort with ambiguity: loosely defined operating problems, design a process to solve it, and roll it out without overengineering.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City Residency is not required for this position
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology.
Job Description
We are hiring a Technical Operations Manager to scale the team and make it run effectively. This is a hands-on role spanning technology related hiring, project delivery, team processes, and cross-team coordination. You will pair closely with product managers, designers, engineers, OTI leadership, and partners across city government to keep the team focused, unblocked, and shipping.
You will own the operational backbone of the team: how we hire, how we plan, how we track delivery, how we onboard, how we report up, and how we make decisions. You will also help lead modern operating practices for the team: how we run meetings, how we use modern tools, how we document what we learn, and how we keep a small, high-output team scaling effectively.
Responsibilities will include, but not limited to:
- Coordinate delivery across the team's projects, tracking status, surfacing risks early, and keeping work on schedule from concept through public launch.
- Build and maintain operating processes that scale, including planning cycles, sprint rituals, decision frameworks, status reporting, and post-launch retros.
- Unblock the team; identify what slows down work, escalate where needed, and resolve the recurring blockers yourself before they become patterns.
- Coordinate across OTI's platforms, security, legal, comms, and contracts teams to keep dependencies moving and the team's work aligned to the city's standards and timelines.
- Onboard new hires, making sure people are ramped, supported, and contributing to their first few weeks.
- Write and maintain the team's operating documentation: handbooks, runbooks, onboarding guides, and the principles that codify how we work.
- Report up to OTI leadership and external stakeholders on team health, project status, and operational metrics, with honesty about what is and is not working.
- Make the operation better over time. Run retros, measure what matters, and improve the team's working systems quarter over quarter.
HOURS/SHIFT
Day - Due to the necessary technical duties of this position in a 24/7 operation, candidate may be required to work various shifts such as weekends and/or nights/evenings.
WORK LOCATION
Brooklyn, NY
TO APPLY
Please go to www.cityjobs/jobs/search and search for Job ID #782776
- Interested applicants with other civil service titles who meet the preferred requirements should also submit a resume for consideration
APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL
OTI participates in E-Verify
IT PROJECT SPECIALIST - 95710
Minimum Qualifications
- A baccalaureate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and four years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or
- An associate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and six years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or
- A baccalaureate degree from an accredited college, and eight years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or
- Education and/or experience which is equivalent to "1", "2", or "3" above.
The successful candidate should possess the following skills and experience: - 3 years of professional experience in operations, program management, technical project management, chief of staff, or a similar role, with a track record of making teams run better. - Experience coordinating delivery across multiple concurrent projects, with the project management instincts to spot risk early and the judgment to address it without disrupting the work. - Experience working closely with cross-functional product teams, including engineers, designers, and product managers. - Working fluency with modern operating practices, including planning cycles, team rituals, status reporting, retros, and operational metrics. - Strong written and verbal communication write a clear weekly update, oversee structured meetings, and represent the team in conversations with senior stakeholders. - Experience navigating government hiring, civil service processes, or comparable structured hiring environments. - Experience with budget management, contracting, or procurement, especially in public sector contexts. - Experience standing up new teams or new functions, including the documentation, rituals, and onboarding that make a team durable. - Experience building and maintaining team handbooks, runbooks, and operating documentation that people actually use. - Comfort with ambiguity: loosely defined operating problems, design a process to solve it, and roll it out without overengineering.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City Residency is not required for this position
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.