What are the responsibilities and job description for the Senior Director, COTS Applications position at New York City Office of Technology & Innovation?
OPEN TO OTI EMPLOYEES ONLY
The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the city delivers for New Yorkers in the 21st century. Follow us on social media @NYCOfficeofTech, and visit www.nyc.gov/oti to learn more.
We are seeking a Senior Director of COTS Applications to lead our team, shape our COTS strategy, and drive modernization and innovation. Reporting to the Associate Commissioner of Application Engineering in the Product Development division, the Senior Director will oversee directors and technical managers working on mission-critical systems that leverage cutting-edge technologies. The role includes cultivating strong leaders, mentoring staff, promoting innovation, optimizing development workflows, and enhancing cost efficiency in product delivery and maintenance.
This is one of the most critical positions within the Product Development division. The Senior Director of COTS Applications will manage a large team who perform some of the agency’s most core technical functions, covering NCY 311, Service Desk Applications, eArraignment, and Salesforce-based implementations.
Responsibilities will include:
Day - Due to the management duties of this position in a 24/7 operation, candidate may be required to be on call, work overtime and/or various shifts such as weekends and/or nights/evenings.
WORK LOCATION
Brooklyn, NY
TO APPLY
OPEN TO OTI EMPLOYEES ONLY
Only permanent employees in the title and those that are reachable on the current civil service list are eligible to apply.
Please go to www.cityjobs/jobs/search and search for Job ID# 782130
APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL
NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program.
Please indicate in your cover letter that you would like to be considered for the position under the 55-a program.
OTI participates in E-Verify
COMPUTER SYSTEMS MANAGER - 10050
Minimum Qualifications
Preferred Skills
The successful candidate should possess the following: - Strong leadership experience managing large COTS application teams, including staff, consultants, and vendors. - Proven experience building and leading application development and production support teams. - Solid understanding of enterprise system architecture, including applications, data, integrations, and cloud infrastructure. - Hands-on knowledge of CRM platforms, SaaS products, cloud services, and enterprise IT environments. - Experience delivering and supporting platforms such as Salesforce, ServiceNow, and Microsoft Dynamics. - Technical background in enterprise application development, including Java/.NET systems, APIs, and system integrations. - Experience managing budgets, controlling costs, and optimizing software licensing and cloud usage. - Strong problem-solving skills and the ability to handle conflicts and difficult situations effectively. - Ability to build strong working relationships with business teams, technical teams, and vendors. - Clear and effective written, verbal, and presentation communication skills. - Experience leading system modernization and improvement efforts in fast-moving environments. - Ability to lead change, encourage innovation, and continuously improve teams and platforms. - Working knowledge of AI technologies, including machine learning, generative AI, agentic AI, and large language models (LLMs).
55a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City Residency is not required for this position
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the city delivers for New Yorkers in the 21st century. Follow us on social media @NYCOfficeofTech, and visit www.nyc.gov/oti to learn more.
We are seeking a Senior Director of COTS Applications to lead our team, shape our COTS strategy, and drive modernization and innovation. Reporting to the Associate Commissioner of Application Engineering in the Product Development division, the Senior Director will oversee directors and technical managers working on mission-critical systems that leverage cutting-edge technologies. The role includes cultivating strong leaders, mentoring staff, promoting innovation, optimizing development workflows, and enhancing cost efficiency in product delivery and maintenance.
This is one of the most critical positions within the Product Development division. The Senior Director of COTS Applications will manage a large team who perform some of the agency’s most core technical functions, covering NCY 311, Service Desk Applications, eArraignment, and Salesforce-based implementations.
Responsibilities will include:
- Lead and mentor internal staff, consultants, and vendors supporting COTS platforms, including ServiceNow, Salesforce, and Microsoft Dynamics.
- Provide strategic direction for all COTS application areas, including CRM, Service Desk, and mobile application development and support.
- Oversee architecture, design, delivery, and modernization of major systems such as NYC 311, ServiceNow, and eArraignment.
- Build strong, collaborative relationships with internal business partners, program teams, and vendors to align priorities and ensure successful delivery.
- Lead development, maintenance, and modernization of mobile applications for iOS and Android, ensuring timely updates, security, and compatibility with current OS versions.
- Ensure system integrators and vendors adhere to OTI development standards, architecture guidelines, and best practices.
- Promote automation and CI/CD practices using Azure DevOps and cloud-native tools to improve reliability and delivery speed.
- Monitor and govern delivery of high-visibility, mission-critical projects to ensure quality, timeliness, and risk mitigation.
- Optimize cloud usage and licensing costs through usage monitoring, vendor collaboration, and proof-of-concept initiatives.
- Conduct architecture and code reviews to ensure security, scalability, and compliance with OTI technical standards.
- Support procurement and planning by contributing to RFPs, reviewing SOWs, and partnering with program managers on estimates and timelines.
- Handle special projects and initiatives as assigned.
Day - Due to the management duties of this position in a 24/7 operation, candidate may be required to be on call, work overtime and/or various shifts such as weekends and/or nights/evenings.
WORK LOCATION
Brooklyn, NY
TO APPLY
OPEN TO OTI EMPLOYEES ONLY
Only permanent employees in the title and those that are reachable on the current civil service list are eligible to apply.
Please go to www.cityjobs/jobs/search and search for Job ID# 782130
- Interested applicants with other civil service titles who meet the preferred requirements should also submit a resume for consideration
APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL
NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program.
Please indicate in your cover letter that you would like to be considered for the position under the 55-a program.
OTI participates in E-Verify
COMPUTER SYSTEMS MANAGER - 10050
Minimum Qualifications
- A master's degree in computer science from an accredited college or university and three (3) years of progressively more responsible, full-time, satisfactory experience in Information Technology (IT) including applications development, systems development, data communications and networking, database administration, data processing, or user services. At least eighteen (18) months of this experience must have been in an administrative, managerial or executive capacity in the areas of applications development, systems development, data communications and networking, database administration, data processing or in the supervision of staff performing these duties; or
- A baccalaureate degree from an accredited college or university and four (4) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or
- A four-year high school diploma or its educational equivalent, and six (6) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or
- A satisfactory combination of education and experience equivalent to "1", "2" or "3" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and must possess at least three (3) years of experience as described in "1" above, including the eighteen (18) months of administrative, managerial, executive or supervisory experience as described in "1" above.
Preferred Skills
The successful candidate should possess the following: - Strong leadership experience managing large COTS application teams, including staff, consultants, and vendors. - Proven experience building and leading application development and production support teams. - Solid understanding of enterprise system architecture, including applications, data, integrations, and cloud infrastructure. - Hands-on knowledge of CRM platforms, SaaS products, cloud services, and enterprise IT environments. - Experience delivering and supporting platforms such as Salesforce, ServiceNow, and Microsoft Dynamics. - Technical background in enterprise application development, including Java/.NET systems, APIs, and system integrations. - Experience managing budgets, controlling costs, and optimizing software licensing and cloud usage. - Strong problem-solving skills and the ability to handle conflicts and difficult situations effectively. - Ability to build strong working relationships with business teams, technical teams, and vendors. - Clear and effective written, verbal, and presentation communication skills. - Experience leading system modernization and improvement efforts in fast-moving environments. - Ability to lead change, encourage innovation, and continuously improve teams and platforms. - Working knowledge of AI technologies, including machine learning, generative AI, agentic AI, and large language models (LLMs).
55a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City Residency is not required for this position
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.