Manager - Hospital & Client Relations - Long Island, Nassau, Queens Territory

Responsibilities

The Manager, Hospital & Client Relations is responsible for implementing NYBCe’s customer strategy to maximize satisfaction, strengthen partnerships, and drive revenue growth. This role focuses on building and maintaining strong relationships with hospitals and other clients, executing and finalizing contracts, supporting pricing negotiations, and expanding awareness of NYBCe’s full breadth of products and services.

• Build, strengthen, and manage relationships with hospitals and other clients through proactive account management, fostering long-term collaboration and partnership opportunities.
• Lead meetings and strategic discussions with senior client leaders.
• Execute contracts, create pricing proposals, participate in negotiations, and work toward timely finalization of agreements prior to expiration to ensure client retention and appropriate revenue growth for NYBCe.
• Conduct quarterly account meetings—both virtual and on-site—with hospitals and clients to expand relationships, identify opportunities, and promote NYBCe’s full suite of products and services.
• Partner with internal stakeholders (Finance, Legal, CCS, Operations, Analytics, and others) to ensure alignment and successful execution of client agreements and initiatives.
• Identify new business opportunities and ensure retention and growth of product and service offerings with hospitals and clients.
• Maintain customer relationship management (CRM) system with accurate, timely information related to account activities, contracts, and communications.
• Deliver effective presentations to clients to enhance knowledge of NYBCe products, services, and partnership opportunities.
• Collaborate with Divisional Leadership to establish individualized business plans for sales growth with current and potential customers.
• Monitor industry trends and competitor activities to inform strategy and maintain NYBCe’s competitive edge.
• Ensure effective communication across all client touchpoints, clarifying key messages and ensuring accuracy and consistency.
• Partner with Analytics to interpret client performance trends and forecast opportunities.
• Support issue resolution by managing the implementation of solutions and following through with hospitals and clients.
• Prepare various reports.
• Provide educational support for customers (i.e., seminars).
• Attend conferences and seminars as required.
• Makes recommendations to improve business unit practices and processes.
• Any related duties as assigned.

Qualifications

Education:

• Bachelor’s degree in business, sales management, marketing, or health administration, or equivalent.

Experience:

• Five years of direct experience in account management within a competitive market and/or operational experience within blood banking, transfusion medicine, or a related healthcare environment.

Required Licenses / Certification:

• Valid Driver’s License.

Knowledge:

• Proficiency with CRM systems and contract management platforms.
• Advanced proficiency in Microsoft Excel, including data analysis, reporting, and spreadsheet management; proficiency with the Microsoft Office Suite.
• Strong knowledge of hospital operations.
• Familiarity with medical technology and terminology.
• Account Management training and contract execution practices preferred.

Skills:

• Cultural competency and the ability to communicate effectively in a culturally sensitive manner with both individuals and groups from diverse backgrounds.
• Strong interpersonal, communication, and presentation skills to influence internal and external stakeholders.
• Strong analytical and problem-solving skills, with ability to interpret data and present insights to clients.
• Proactive, results-driven approach with the ability to manage complex institutional relationships.
• Demonstrated professionalism, tact, and diplomacy in client and internal interactions.
• Strong attention to detail and organizational skills.

Abilities:

• Ability to develop and grow relationships with hospitals, clinical teams, and executive-level decision makers.
• Ability to participate in and support pricing and contract negotiations.
• Ability to work independently and collaboratively with cross-functional teams.
• Ability to handle confidential information with discretion.
• Ability to travel 20%.

Any combination of education, training and experience equivalent to the requirements above that has supplied the necessary knowledge, skills, and experience to perform the essential functions of the job.

For applicants who will perform this position in New York City or Westchester County, the proposed annual salary is $105,000.00p/yr. to $115,000.00p/yr. For applicants who will perform this position outside of New York City or Westchester County, salary will reflect local market rates and be commensurate with the applicant’s skills, job-related knowledge, and experience.