IT Support Specialist

Fearlessly Forward - Build your future with New Way Trucks!

Continuing to move Fearlessly Forward New Way Trucks was founded in 1971 in Scranton, IA. Today, New Way Trucks has multiple refuse production and parts facilities throughout Iowa and Mississippi, with equipment operating in all 50 states, as well as Canada, Latin America, Asia, and beyond. We combine small town values with cutting-edge technology to deliver excellence in heavy manufacturing. Come build your future with us at New Way Trucks, apply today!

We are currently seeking an IT Support Specialist to join our Booneville, MS team! The IT Support Specialist will provide the initial point of contact for all computer and system related concerns while providing courteous and expert technical support via ticketing system, remote access, desk-side support, phone calls and email. Position requires installation, troubleshooting and resolving technology issues on various hardware and software packages, Windows 10 desktop systems, Windows & Linux server operating systems, VPN technologies, Active Directory, Firewalls, and Network Devices in a timely fashion

Your Role in Our Mission:

• Triage requests according to criticality and production impact.
• Identify & implement accurate solutions to technical issues in a timely fashion.
• Provide help desk support (both remote and on-site) for all hardware, software, and ancillary office equipment including video conferencing equipment, wireless connectivity, firewalls, network devices, VPN, IP phone systems, printers, scanners, and multi-function devices.
• Ensure desktop computers interconnect seamlessly with diverse systems including all applicable file servers, email servers, computer conferencing systems, application servers and administrative systems.
• Install, upgrade, configure, troubleshoot, maintain, and modify computer and network system software.
• Provide day-to-day maintenance and support for Microsoft Office 365 including Excel, Word, SharePoint, Teams and Outlook Email.
• Document all support activities in ticket tracking system.
• Assist with inventory management of technology assets.
• Image/build workstations and provide installation of PC hardware and software applications in accordance with company standards.
• Deployment and migration of computers and associated hardware.
• Troubleshoot servers (experience in Windows 2008 R2, 2012, 2016 and 2019)
• Manage and deploy network devices (switches, firewalls, access points)

To Perform this Job Successfully:

• Associate’s or Bachelor’s degree in Computer Science or related degree or related experience required.
• 3 years of experience in a Help Desk, System Admin, or Desktop Support role
• Strong Knowledge of Active Directory administration
• Familiarity with Office 365 and Exchange Online administration
• Strong customer service skills including verbal and written communications; customer-focused with ability to effectively communicate with management, co-workers, and customers.
• Exceptional organizational skills.
• Ability to work independently and in a team environment.
• Ability to work on and successfully complete multiple projects at the same time.
• At least 3 years of relevant technology experience in related technical environment preferred.
• Strong computer aptitude and understanding of IT concepts, operating systems, business applications, printing systems, and network systems.
• Strong PC and software product skills (Windows 10 operating systems, Microsoft Office 365 including Outlook, Excel, Word, and SharePoint)
• Server troubleshooting experience (Windows 2008 R2, 2012, 2016 and 2019)
• Self-motivated to research resolutions to technical issues and learn new technologies independently and with limited guidance,

Why New Way Trucks?

• Family Owned: Experience a close-knit atmosphere where every team member is valued, and contributions recognized.
• Small-Town Values: Integrity, hard work, and community from the core of our operations.
• Innovation at Heart: We are committed to staying ahead of the curve and continually investing in technology and our people.
• Competitive Benefit Package: Competitive wages, comprehensive benefits, and opportunity for professional growth.

Are you ready to make a difference? Apply now!

This job description describes the general nature and level of work expected of a person assigned to this position. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job-related duties as requested by their supervisor.

Equal Opportunity Employer
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