What are the responsibilities and job description for the Claims Support Specialist position at Acrisure?
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: other duties may be assigned.
QUALIFICATIONS:
Strong organization skills, attention to detail, accuracy, and thoroughness in work are required. Ability to manage office workflow, multi-task, and prioritize work is required. Good verbal and written communication skills, as well as interpersonal skills, are needed.
Basic computer skills are required, experience with Microsoft Word, Excel and Outlook preferred. Basic knowledge of bookkeeping and/or accounting is preferred.
EDUCATION and/or EXPERIENCE:
A High School diploma or equivalent is required and two years experience working in claims; or an equivalent combination of training, education, and experience. A current and valid driver’s license within the state of practice is required.
LANGUAGE SKILLS:
Ability to read and interpret documents such as general business periodicals, general ledgers, and procedural manuals. Ability to respond to inquiry or complaints. Ability to write routine reports and business correspondence. Ability to effectively present information in one-on-one situations.
REASONING ABILITY:
Ability to solve problems and deal with situations where limited standardization exists.
MATHEMATICAL ABILITY:
Ability to calculate figures/amounts such as discounts, interest, proportions and percentages.
COMMUNICATION:
Communication for this position entails minimal contact with external constituents up to 20% of the time and extensive contact with internal constituents up to 80% of the time.
PHYSICAL DEMANDS:
The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; stand; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee may occasionally be required to lift up to 25 lbs. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The employee is occasionally required to drive a vehicle.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.
Why Join Us:
At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.
Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.
Employee Benefits
We also offer our employees a comprehensive suite of benefits and perks, including:
Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting leaves@acrisure.com.
California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.
Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.
Welcome, your new opportunity awaits you.
- Coordinate daily scheduled claims distribution (all insurance lines, all clients) to associates for setup, including handling of multiple claim reports inboxes.
- Claims entry and maintenance as needed. Phone coverage as needed.
- Collaborate with team lead in maintaining accurate, up-to-date documentation of claims entry standards and practices.
- Collaborate with team lead in completing regular claim reviews (all lines) to monitor quality and adherence to processing standards.
- Collaborate with team lead in training, motivation, and coaching of claims associates.
- Execute temporary and ongoing special projects for clients, including client requests for dedicated assistance and accessing client systems in order to process payments or carry out other clerical work.
- Handle incoming calls
QUALIFICATIONS:
Strong organization skills, attention to detail, accuracy, and thoroughness in work are required. Ability to manage office workflow, multi-task, and prioritize work is required. Good verbal and written communication skills, as well as interpersonal skills, are needed.
Basic computer skills are required, experience with Microsoft Word, Excel and Outlook preferred. Basic knowledge of bookkeeping and/or accounting is preferred.
EDUCATION and/or EXPERIENCE:
A High School diploma or equivalent is required and two years experience working in claims; or an equivalent combination of training, education, and experience. A current and valid driver’s license within the state of practice is required.
LANGUAGE SKILLS:
Ability to read and interpret documents such as general business periodicals, general ledgers, and procedural manuals. Ability to respond to inquiry or complaints. Ability to write routine reports and business correspondence. Ability to effectively present information in one-on-one situations.
REASONING ABILITY:
Ability to solve problems and deal with situations where limited standardization exists.
MATHEMATICAL ABILITY:
Ability to calculate figures/amounts such as discounts, interest, proportions and percentages.
COMMUNICATION:
Communication for this position entails minimal contact with external constituents up to 20% of the time and extensive contact with internal constituents up to 80% of the time.
PHYSICAL DEMANDS:
The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; stand; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee may occasionally be required to lift up to 25 lbs. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The employee is occasionally required to drive a vehicle.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.
Why Join Us:
At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.
Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.
Employee Benefits
We also offer our employees a comprehensive suite of benefits and perks, including:
- Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
- Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
- Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
- Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.
- … and so much more!
Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting leaves@acrisure.com.
California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.
Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.
Welcome, your new opportunity awaits you.