What are the responsibilities and job description for the Customer Service Representative position at New Wave Wireless?
Payvantage is leading the way among financing alternative businesses in the Wireless industry. We are currently experiencing huge growth in the company which leads to huge Opportunity for you We are hiring a Customer Service Associate to help us keep growing. If you're dedicated and ambitious, Payvantage is an excellent place to grow your career. Don't hesitate to apply.
Responsibilities for Customer Service Associate
Respond promptly and professionally to incoming customer inquiries by telephone, or email / Help Chat
Conduct outbound communications to existing customers using telephone, email, and Chat
- Maintain an updated knowledge of the organization's products, services, and customer service policies
- Document customer interactions when necessary, compiling documents and forwarding information to interested parties
- Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
- Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
- Assist clients by demonstrating the use of goods and programs and answering any questions they may have
- Participate in training opportunities provided by the organization or by outside entities
- Establish and maintain good rapport with customers by using positive language and anticipating their needs
Qualifications for Customer Service Associate:
2 years of previous customer service experience a plus Friendly and welcoming manner with clients and other members of the customer service team
Extensive knowledge of the company's policies, procedures, goods and services
- Familiarity with customer-relationship management (CRM) software programs
- Ability to explain complex concepts in a clear, simple manner to customers
- Strong command of written and verbal English
- Bilingual and Spanish speaking is a PLUS
- Excellent organizational and multitasking skills
- Ability to maintain a calm and polite manner in stressful situations
- Willingness to cooperate with customers and management to resolve any issues that may arise
- Office and database software skills.
- Negotiation and conflict resolution skills.
- Speaking and listening skills.
- Multi-tasking and time management skills.
- Prioritization skills.
- Knowledge of relevant legal requirements.
- Ability to work independently
- Attention to detail
Job Type: Full-time
Pay: $ $17.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $17