What are the responsibilities and job description for the Intake Coordinator/Front Desk Receptionist position at New Start Psychological Care?
New Start Psychological Care is seeking a highly organized, professional, and personable Front Desk / Intake Coordinator to join our growing team. This individual will serve as the first point of contact for clients, families, and visitors, playing a key role in creating a welcoming and efficient office experience.
This position is ideal for someone who is detail-oriented, dependable, and able to manage multiple responsibilities in a fast-paced outpatient mental health setting.
Key Responsibilities
- Serve as the first point of contact for clients, visitors, and referral sources by phone, email, and in person
- Answer incoming calls, respond to emails, and assist with general front desk communication
- Coordinate new client intake, including scheduling, collecting information, and guiding clients through the onboarding process
- Schedule appointments and manage calendars for multiple clinicians and staff members
- Maintain accurate client records while ensuring confidentiality and professionalism at all times
- Assist with routine administrative duties and office organization
- Monitor and maintain office supplies, inventory, and general front office needs
- Help support smooth day-to-day office operations and provide excellent customer service
Qualifications
- High school diploma or equivalent required; associate’s or bachelor’s degree preferred
- At least 2 years of experience in a customer service, administrative, reception, or intake-related role preferred
- Strong verbal and written communication skills
- Excellent organizational skills and strong attention to detail
- Ability to multitask, stay organized, and work efficiently in a fast-paced environment
- Proficiency with standard office software and computer systems
- Professional demeanor and ability to handle sensitive information with discretion
Preferred Qualifications
- Experience in a medical, behavioral health, or healthcare office setting
- Familiarity with electronic medical records (EMR/EHR) systems or other healthcare software
- Experience supporting office workflows, supervising staff, or assisting with daily operations
- Strong problem-solving skills and the ability to take initiative
Position Details
- Full-time position with potential for internal growth
- Competitive compensation based on experience
- Opportunity for advancement into a leadership/office management role
If you are a motivated self-starter who enjoys helping people, staying organized, and being an essential part of a collaborative team, we encourage you to apply.
Job Type: Full-time
Pay: $18.00 - $24.00 per hour
Benefits:
- Flexible schedule
- On-the-job training
Work Location: In person
Salary : $18 - $24