What are the responsibilities and job description for the Medical Front Desk Receptionist position at South Plainfield Radiology?
Our busy radiology practice is looking for a professional, patient-oriented Front Desk Coordinator to join our team. As the first point of contact, you aren't just checking people in; you are the face of our patient experience and the "engine room" of our daily operations.
We are specifically looking for a candidate who understands the complexities of New Jersey No-Fault (PIP) insurance and can provide seamless communication for our Spanish-speaking patient population.
Key Responsibilities
- Patient Intake: Greet patients, manage digital check-ins, and ensure all demographic and insurance information is captured accurately.
- No-Fault/PIP Navigation: Verify No-Fault coverage, obtain necessary authorizations, and ensure all NJ-specific billing requirements are met.
- Bilingual Communication: Assist Spanish-speaking patients with intake forms, medical history, and procedural instructions.
- Scheduling: Coordinate complex imaging appointments (MRI, X-ray) while managing high call volumes.
- Compliance: Maintain strict adherence to HIPAA regulations and office protocols.
What We’re Looking For
- Experience: Minimum 1–2 years of experience in a medical office setting (Radiology experience is a major plus).
- Language: Fluency in Spanish and English is required.
- Specialized Knowledge: Proficiency in NJ No-Fault (PIP) practices, including an understanding of Decision Point Review (DPRP) and Pre-Certification.
- Tech-Savvy: Comfortable with EMR/RIS systems and general office software.
- The "Vibe": A calm demeanor under pressure and a genuine desire to help patients feel at ease.
Salary : $19 - $24