What are the responsibilities and job description for the FastForward/G3 Career Coach (Restricted) position at New River Community College?
Position Area:
Staff
Qualifications Required:
- Bachelor's degree in a related field
- Knowledge of barriers to educational success and a desire to help others reach their educational goals utilizing evidence-based solutions
- Strong interpersonal skills to help engage, provide support to, and motivate students
- Excellent listening, helping, and customer service skills, including the ability to effectively follow up and follow through
- Have an understanding of the needs of individuals from a variety of backgrounds, including the ability to communicate and work with racially, ethnically, economically, and age-diverse individuals and groups
- Demonstrated knowledge of career exploration programs and experience providing personalized advice on career and postsecondary options
- Demonstrated ability to communicate effectively, both verbally and in writing
- Demonstrated ability to prioritize and manage tasks while working in a demanding, fast-paced environment with changing priorities, and adhering to required deadlines meeting work priorities and objectives
- Proficiency in use of technology, such as Office 365, student information systems, and Google Workspace
- Demonstrated ability to work effectively both independently and as part of a team
- Desire to learn and grow by participating in professional development opportunities
- Ability to maintain a high level of confidentiality with student records
Qualifications Preferred:
- A master's degree in a related field
- Work experience in a higher education setting, academic/career coaching, or academic advising
- Demonstrated knowledge of PeopleSoft, customer management systems, career service platforms, or similar relevant educational technologies
- Knowledge of available financial aid and scholarship information
Duties:
NRCC is seeking a student focused, connection building, and compassionate problem solver to join our team as the FastForward/G3 Career Coach. The FastForward/G3 Career Coach will assist students interested or enrolled in noncredit workforce training with career and educational planning services, program admissions, financial aid, successful program and credential completion, identifying work-based learning opportunities, and job placement and retention. The FastForward/G3 Career Coach will assist students in overcoming barriers to their success by connecting them to supportive services in the region. The career coach will work closely with students before, during, and after their training and credentialing programs to provide support throughout the program and into the workforce.
The FastForward/G3 Career Coach will demonstrate knowledge and understanding of specific needs of underserved populations and a commitment to helping these individuals attain educational success. The work of the FastForward/G3 Career Coach is proactive and designed to assist students in the completion of a credential or degree. This includes communicating regularly with students, maintaining records of student outreach and other interactions, making connections to available college and community support services, and assisting with academic interventions when necessary. The FastForward/G3 Career Coach will utilize a variety of technological solutions in addition to in-person interactions to connect with students. The ability to utilize and learn new technology and the willingness to work in different environments is essential. The successful candidate must be caring, organized, communicative, and flexible.
Reporting to the Student Success Coordinator, the FastForward/G3 Career Coach's primary role will be to provide career coaching support for FastForward/G3 program students to ensure completion of program and credential attainment, in addition to job placement and retention assistance to students completing workforce training and credentialing.
Note: This is a three-year grant funded position which will end on June 30, 2026.
Responsibilities:
Assist potential students from the point of inquiry to credential completion
Support students through their academic and/or workforce-credentialing journey
Utilize technology and other resources to connect with students
Contribute to the success of the student services team
The FastForward/G3 Career Coach will demonstrate knowledge and understanding of specific needs of underserved populations and a commitment to helping these individuals attain educational success. The work of the FastForward/G3 Career Coach is proactive and designed to assist students in the completion of a credential or degree. This includes communicating regularly with students, maintaining records of student outreach and other interactions, making connections to available college and community support services, and assisting with academic interventions when necessary. The FastForward/G3 Career Coach will utilize a variety of technological solutions in addition to in-person interactions to connect with students. The ability to utilize and learn new technology and the willingness to work in different environments is essential. The successful candidate must be caring, organized, communicative, and flexible.
Reporting to the Student Success Coordinator, the FastForward/G3 Career Coach's primary role will be to provide career coaching support for FastForward/G3 program students to ensure completion of program and credential attainment, in addition to job placement and retention assistance to students completing workforce training and credentialing.
Note: This is a three-year grant funded position which will end on June 30, 2026.
Responsibilities:
Assist potential students from the point of inquiry to credential completion
- Assist with college application process
- Connect students to financial aid resources through the FAFSA and/or FANTIC application and to scholarship opportunities through the college's foundation
- Discuss career and educational goals and available pathways with students, including traditional academic degree programs, transfer programs and short-term workforce credential opportunities, including G3 and FastForward programs
- Assist students with developing and documenting academic and career plans
- Ensure students successfully complete the enrollment process, including course registration
Support students through their academic and/or workforce-credentialing journey
- Orient students to resources available through the college (food pantry, transportation, etc.)
- Provide proactive academic advising and career coaching
- Guide students to tutoring and other academic supports as needed
- Assist students with barriers that may affect success/retention
- Respond to early alerts in case management systems and provide interventions as appropriate, in consultation with faculty members
- Provide follow up to ensure students meet benchmarks on pathway to completing credentials or degrees
Utilize technology and other resources to connect with students
- Utilize case management systems to manage communication campaigns with students, including outreach to potential students as needed
- Document interactions with students through case management systems
- Manage and respond to early alert interventions
- Assist students in learning to utilize important registration and advising technology
Contribute to the success of the student services team
- Accurately account for all inquiries and admissions activity
- Ensure that all necessary documents and forms are completed accurately and in a timely manner
- Keep all required reports current and accurate
- Work collaboratively with college faculty and staff in support of student success
- Attend all required department meetings and training sessions
- Work occasional evening and weekend hours
- Perform other duties as
Salary:
$58,000 (Pay Band 4)
Start Date:
July 10, 2023
Application Deadline:
June 6, 2023
Application Details:
Apply online at: VCCS Jobs
Or
Forward a completed state application, resume and cover letter to:
Human Resources Office
New River Community College
5251 College Drive
Dublin, VA 24084
(540) 674-3635
(540) 674-3651 Fax
(540) 674-3619 TDD
(866) 462-6722 Toll-Free
e-mail: hrinformation@nr.edu
Salary : $58,000