Credit and Collections Analyst

New Pig is seeking a detail-oriented and customer-focused Credit and Collections Analyst to support the company’s accounts receivable, credit evaluation, and collections activities. The Analyst is responsible for evaluating customer creditworthiness, managing delinquent accounts, resolving invoice and payment discrepancies, supporting credit hold decisions, and partnering with internal teams to maintain strong cash flow while delivering excellent customer service. This position reports to the Accounting Manager and collaborates closely with Accounting, Customer Service, Sales and other business partners.

Responsibilities
•    Monitor assigned customer accounts and proactively follow up on past-due invoices through phone calls email, dunning letters, and other collection activities 
•    Evaluate new and existing customers for credit terms using internal systems, customer history, trade references, credit reports, and other available information
•    Recommend credit limits, payment terms, account holds, releases, and escalation actions based on customer risk and account status
•    Research and resolve accounts receivable discrepancies, short payments, deductions, unapplied cash, billing questions, and customer disputes
•    Maintain clear, accurate, and timely collection notes so teammates and management can understand account status and follow up as needed
•    Partner with Customer Service, Sales, Accounting, and other internal departments to answer customer questions and resolve issues quickly
•    Support collection dashboards, aging reviews, credit application workflows, and process improvement initiatives 
•    Assist with month-end and periodic reporting related to receivables, delinquency trends, credit exposure, and collection activity
•    Provide backup support for related accounting functions, including accounts receivable and other finance operations 
•    Perform other duties and special projects as assigned or directed

Requirements
•    Degree in Accounting, Finance, Business or a related field
•    Prior experience in credit, collections, accounts receivable, customer accounting, or related financial operations preferred
•    Strong understanding of accounts receivable processes, customer payment behavior, credit terms, and collection practices
•    Excellent attention to detail, organizational skills, and ability to manage multiple priorities in fast-paced environment
•    Strong written and verbal communication skills, including ability to explain account issues clearly to customers and internal partners
•    Ability to research issues, identify root causes, make sound recommendations, and follow through to resolution
•     Proficiency with Microsoft Office applications, especially Excel, Word, and Outlook; experience with ERP, credit reporting, or collections systems a plus
•    Professional, adaptable, dependable, and committed to providing superior internal and external customer service 

Core Competencies
•    Accuracy and attention to detail
•    Customer-focused problem solving
•    Sound judgement and credit-risk awareness
•    Clear documentation and follow up
•    Time management and accountability 
•    Confidentiality and professionalism
•    Teamwork and cross-functional communication 
•    Adaptability with changing systems and processes

Work Environment
The Analyst works in an office environment and requires regular use of standard office equipment. Must be comfortable using multiple financial systems, regularly communicating with external customers and internal teams, and meeting recurring daily, weekly, and monthly deadlines.