Client Service Advocate (On-Demand)

This is an On-Demand position and the shifts for this position will vary. New Pathways will contact the on-demand staff with available shifts; you can choose to accept or decline shifts. If you go more than 6 months without working, New Pathways will access the employment agreement.

Organizational Summary:

New Pathways provides shelter and resources for families with children experiencing homelessness and develops case plans that promote families moving towards self-sufficiency. New Pathways partners with area churches and housing management agencies so families have a safe place to live while working with staff.

Job Summary:

The Client Services Advocate contributes to our empowering environment by providing support, crisis intervention, advocacy and applying his/her problem-solving skills to challenges being faced by the families we serve.

Principle Duties and Responsibilities:

· Greet prospective clients, volunteers, and community members in a positive and friendly manner.

· Screen potential clients for eligibility, complete enrollment paperwork and conduct program orientation for new participants

· Support and facilitate client participation in all aspects of program and housing requirements.

· Completely timely notifications and correspondence with clients and volunteers.

· Maintain the confidentiality and privacy of all residents, both with other residents and the external community.

· Document interactions with participants, as required, and place in their file

· Offer input for client success to Program Manager and Lead Advocate

· Explain program policies and guidelines to clients, and ensure they are being followed. Communicate any non-compliant behavior to Case Manager and document in their file.

· Perform some routine house maintenance.

· Clean staff bathroom and all staff offices, including garbage removal. Disinfect “hot spot” and staff microwave

· Keep walkways safe and clear that have 2” or under of snow

· Turn over client suites and prepare for new family

· Other duties as assigned.

DAY (1st) SHIFT RESPONSIBILITES:

· Forward past guest mail weekly

· Van maintenance, monthly

· Check for client birthdays and prepare cards weekly

· Clean hallways, bathrooms, staff offices and lobby weekly

· Plan and host a family activity each shift

· Outside maintenance, including weeding landscaping, keeping the property clean and organizes and cutting grass, weekly or as needed

AFTERNOON (2ND) SHIFT RESPONSIBILITES:

· Fire/CO check and drill, monthly

· Supervise client deep cleaning of their suites and shared spaces weekly

· Deep clean commercial kitchen and community room weekly

· Oversee evening meals and provide support to volunteers daily

· Oversee evening programming if scheduled

OVERNIGHT (3rd) SHIFT RESPONSIBILITIES:

· Washer/Dryer maintenance, weekly

· Mid-shift grounds check to ensure client and building safety each shift

· Computer maintenance on clients and advocate computer monthly

· Be available to clients overnight for emergencies or needed assistance

· Keep the market, donation center, and staff storage room organized and cleaned, weekly

ON-DEMAND SHIFT RESPONSIBILITIES:

· Take on the responsibility of the shift you are covering for

Qualifications:

· Associate Degree preferred

· Experience assisting others

· Experience administering rules and guidelines

· Ability to maintain client confidentiality and privacy.

· Dependable and reliable.

· Strong communication skills.

· Ability to work independently.

· Good organizational skills.

· Good oral and written communication skills.

· Ability to work alone or as part of a team.

· Requires use of interpersonal communication, and conflict resolution techniques.

· Requires a valid driver's license.

Physical Demands of Position:

Must be able to occasionally ascend/descend stairs multiple times per day and lift/carry items weighing up to 50 lbs.

Pay: $17.00 - $19.00 per hour

Work Location: In person

Salary : $17 - $19