Client Service Advocate - Overnight Position

This is a part-time position with an average of 28 hours per week. This position will be scheduled both weeknights and weekend nights. The shifts of this position will vary between 11:00 PM to 8:00 AM and 12:00 AM to 8:30 AM. This will be a partly sleeping position. Private sleeping quarters provided on site.

Organizational Summary:

New Pathways provides shelter and resources for families with children experiencing homelessness and develops case plans that promote families moving towards self-sufficiency. New Pathways partners with area churches and housing management agencies so families have a safe place to live while working with staff.

Job Summary:

The Client Services Advocate contributes to our empowering environment by providing support, crisis intervention, advocacy and applying his/her problem-solving skills to challenges being faced by the families we serve.

Principle Duties and Responsibilities:

· Greet prospective clients, volunteers, and community members in a positive and friendly manner.

· Screen potential clients for eligibility, complete enrollment paperwork and conduct program orientation for new participants

· Support and facilitate client participation in all aspects of program and housing requirements.

· Completely timely notifications and correspondence with clients and volunteers.

· Maintain the confidentiality and privacy of all residents, both with other residents and the external community.

· Document interactions with participants, as required, and place in their file

· Offer input for client success to Program Manager and Lead Advocate

· Explain program policies and guidelines to clients, and ensure they are being followed. Communicate any non-compliant behavior to Case Manager and document in their file.

· Perform some routine house maintenance.

· Clean staff bathroom and all staff offices, including garbage removal. Disinfect “hot spot” and staff microwave

· Keep walkways safe and clear that have 2” or under of snow

· Turn over client suites and prepare for new family

· Other duties as assigned.

OVERNIGHT (3rd) SHIFT RESPONSIBILITIES:

· Washer/Dryer maintenance, weekly

· Mid-shift grounds check to ensure client and building safety each shift

· Computer maintenance on clients and advocate computer monthly

· Be available to clients overnight for emergencies or needed assistance

· Keep the market, donation center, and staff storage room organized and cleaned, weekly

Qualifications:

· Associate Degree preferred

· Experience assisting others

· Experience administering rules and guidelines

· Ability to maintain client confidentiality and privacy.

· Dependable and reliable.

· Strong communication skills.

· Ability to work independently.

· Good organizational skills.

· Good oral and written communication skills.

· Ability to work alone or as part of a team.

· Requires use of interpersonal communication, and conflict resolution techniques.

Physical Demands of Position:

Must be able to occasionally ascend/descend stairs multiple times per day and lift/carry items weighing up to 50 lbs.

Pay: $17.00 - $19.00 per hour

Work Location: In person

Salary : $17 - $19