Digital Experience Analyst

The Digital Experience Analyst supports the New Orleans Ernest N. Morial Convention Center (MCCNO) by partnering with internal stakeholders and end-users to identify, co-create, pilot, refine, and implement technology-enabled solutions that improve business processes and strengthen the employee digital experience. This role ensures technology solutions are evaluated and refined in alignment with operational workflows, workforce readiness, and organizational standards. Aligned with the iCollab innovation initiative, the position serves as a liaison between technology, people, data, and process to translate operational needs into usable and governed digital solutions

MAJOR ACCOUNTABILITIES include the following. Other duties may be assigned.

Digital Assessment & Solution Development

· Engage departments to assess current workflows, system utilization, and digital experience enhancement.

· Document current-state processes and identify workflow inefficiencies or usability concerns for leadership review.

· Support structured discovery sessions by gathering and organizing business and user requirements.

· Translate validated requirements into structured solution designs, including user flows, guardrails, and evaluation metric to support solution development.

· Evaluate digital tools, automation platforms, analytics systems, and related technologies to determine alignment with business objectives, governance standards, and operational feasibility.

· Participate in user acceptance testing activities and document findings.

Digital Experience Advocacy & Enablement

· Support evaluation of digital tools to promote alignment with operational responsibilities and employee workflows.

· Collaborate with IT and the Innovation Manager to gather input regarding implementation feasibility and operational considerations.

· Track adoption indicators, usage patterns, and defined success measures for pilot and implemented solutions.

· Facilitate structured feedback collection from end-users and document observations.

· Compile summary reports outlining workforce impact, adoption trends, and identified improvement opportunities.

· Maintain organized records of enhancement requests and feedback themes.

Solution Implementation Support

· Assist with documentation of implementation plans, workflow adjustments, and stakeholder action items related to approved digital tools.

· Support departments with integration of approved tools into existing workflows by preparing process documentation and user reference materials.

· Track implementation milestones and summarize progress updates for leadership review.

· Maintain organized documentation of workflows, integration points, and related knowledge resources.

· Provide structured guidance to users during pilot transitions and early-stage implementation activities.

Pilot Design & Experimentation

· Support coordination of pilot initiatives, including tracking timelines and defined success measures established by the Innovation Manager.

· Document pilot activities, lessons learned, usage patterns, and operational observations.

· Compile findings and prepare draft summary reports for review and decision-making by leadership.

· Contribute to maintenance of documentation standards and tracking tools used for digital initiative evaluation.

Other Qualifications

· Knowledge of digital workplace technologies, workflow automation tools, enterprise productivity platforms, and data reporting systems sufficient to support evaluation and use in business processes preferred

· Knowledge of artificial intelligence concepts, large language models (LLMs), and automation technologies, with experience assessing business use cases and implementation considerations preferred

· Knowledge of user experience (UX) principles and human-centered design methodologies sufficient to support process design and usability of digital tools preferred

· Experience supporting system implementations, pilot programs, or organizational change initiatives in a multi-department environment preferred

· Experience documenting workflows, gathering business requirements, and supporting system or process implementations

· Experience applying digital tools to support business operations

Other Skills and Abilities

· Ability to connect digital initiatives to workforce enablement, operational performance, and measurable business outcomes

· Ability to manage multiple initiatives simultaneously and deliver within established timelines

· Ability to communicate technical concepts in clear, practical terms to non-technical stakeholders

· Demonstrated ability to apply structured problem-solving methods to identify process inefficiencies and recommend improvements

· Ability to work cross-functionally with IT, operations, and end-users

· Strong written and verbal communication skills, including the ability to prepare clear, accurate, and well-organized documentation