Digital Experience Analyst

MAJOR ACCOUNTABILITIES include the following. Other duties may be assigned.

Digital Assessment & Solution Development 

· Engage departments to assess current workflows, system utilization, and digital experience enhancement.

· Document current-state processes and identify workflow inefficiencies or usability concerns for leadership review.

· Support structured discovery sessions by gathering and organizing business and user requirements.

· Translate validated requirements into structured solution designs, including user flows, guardrails, and evaluation metric to support solution development.

· Evaluate digital tools, automation platforms, analytics systems, and related technologies to determine alignment with business objectives, governance standards, and operational feasibility.

· Participate in user acceptance testing activities and document findings.

Digital Experience Advocacy & Enablement 

· Support evaluation of digital tools to promote alignment with operational responsibilities and employee workflows.

· Collaborate with IT and the Innovation Manager to gather input regarding implementation feasibility and operational considerations.

· Track adoption indicators, usage patterns, and defined success measures for pilot and implemented solutions.

· Facilitate structured feedback collection from end-users and document observations.

· Compile summary reports outlining workforce impact, adoption trends, and identified improvement opportunities.

· Maintain organized records of enhancement requests and feedback themes.

Solution Implementation Support 

· Assist with documentation of implementation plans, workflow adjustments, and stakeholder action items related to approved digital tools.

· Support departments with integration of approved tools into existing workflows by preparing process documentation and user reference materials.

· Track implementation milestones and summarize progress updates for leadership review.

· Maintain organized documentation of workflows, integration points, and related knowledge resources.

· Provide structured guidance to users during pilot transitions and early-stage implementation activities.

Pilot Design & Experimentation 

· Support coordination of pilot initiatives, including tracking timelines and defined success measures established by the Innovation Manager.

· Document pilot activities, lessons learned, usage patterns, and operational observations.

· Compile findings and prepare draft summary reports for review and decision-making by leadership.

· Contribute to maintenance of documentation standards and tracking tools used for digital initiative evaluation.

Other Qualifications

· Knowledge of digital workplace technologies, workflow automation tools, enterprise productivity platforms, and data reporting systems sufficient to support evaluation and use in business processes preferred

· Knowledge of artificial intelligence concepts, large language models (LLMs), and automation technologies, with experience assessing business use cases and implementation considerations preferred

· Knowledge of user experience (UX) principles and human-centered design methodologies sufficient to support process design and usability of digital tools preferred

· Experience supporting system implementations, pilot programs, or organizational change initiatives in a multi-department environment preferred

· Experience documenting workflows, gathering business requirements, and supporting system or process implementations

· Experience applying digital tools to support business operations

Other Skills and Abilities

· Ability to connect digital initiatives to workforce enablement, operational performance, and measurable business outcomes

· Ability to manage multiple initiatives simultaneously and deliver within established timelines

· Ability to communicate technical concepts in clear, practical terms to non-technical stakeholders

· Demonstrated ability to apply structured problem-solving methods to identify process inefficiencies and recommend improvements

· Ability to work cross-functionally with IT, operations, and end-users

· Strong written and verbal communication skills, including the ability to prepare clear, accurate, and well-organized documentation