Residential Services Coordinator

Description

Full-time, Non-union position

$20.50 per hour/ 40 hours per week 

BASIC FUNCTION:

The Residential Services Coordinator is responsible for coordinating supportive services and promoting housing stability for residents of a HUD Section 811 Project Rental Assistance Contract (PRAC) property serving individuals with disabilities. The coordinator serves as the primary liaison between residents, service providers, and property management while helping ensure the property operates in a safe, supportive, and community-oriented environment.

RESPONSIBILITIES:

• Build supportive relationships with residents to promote housing stability, independence, and community integration.
• Conduct resident needs assessments and assist residents in identifying appropriate supportive services.
• Coordinate access to services including healthcare, behavioral health, personal care services, transportation, and public benefits.
• Assist residents in navigating and connecting with community resources, including state and local benefit programs.
• Encourage resident participation in services that promote independence, wellness, and self-sufficiency.
• Organize and facilitate educational, health, and wellness activities for residents.
• Foster a positive residential community by encouraging participation in activities and community-building opportunities.
• Serve as a liaison between residents, family members, service providers, and community organizations.
• Assist residents who are experiencing challenges that may affect housing stability by coordinating appropriate support services and referrals.
• Support a safe, respectful, and supportive residential environment for all tenants.
• Assist with addressing resident concerns, disputes, and complaints through mediation and coordination with appropriate staff.
• Promote compliance with the Tenant Handbook and House Rules while maintaining a supportive and service-oriented approach.
• Help foster a sense of community within the property and encourage positive tenant engagement.
• Maintain organized and confidential resident service records in accordance with HUD and agency requirements.
• Assist residents in gathering and submitting required documentation for annual and interim recertifications.
• Coordinate with property management or compliance staff to ensure resident documentation is collected in a timely manner.
• Maintain an organized waiting list of prospective tenants in accordance with HUD and agency guidelines.
• Assist with preparing units for occupancy by coordinating communication with prospective tenants and internal staff.
• Support preparation for property inspections and monitoring reviews by ensuring resident-related documentation and communications are up to date.
• Prepare monthly activity reports summarizing resident services, programs, and building activities for the supervisor and Board of Directors.
• Work collaboratively with the Operations & Specialty Projects Coordinator to ensure property concerns are communicated and addressed.
• Monitor common areas and report maintenance or safety concerns.
• Coordinate with maintenance, janitorial staff, and vendors to help maintain a clean, safe, and welcoming building environment.
• Assist with communication between residents and property staff regarding maintenance or operational issues.

Requirements

Education:

Bachelor’s Degree preferred

Experience:

Minimum of three years of experience in social services.

Knowledge of HUD regulations preferred

Job Skills:

Effective interpersonal skills Excellent writing skills

Record keeping ability Positive attitude/professional demeanor

Ability to deal with difficult or resistant residents Excellent communication skills needed

Empathy/compassion for elderly, disabled Intermediate computer skills including Excel

Bilingual (English/Spanish)

Licenses /Certifications:

Valid CT driver’s license

Salary : $21