What are the responsibilities and job description for the Youth Services Front Desk Receptionist position at New North Citizens Council Inc?
Job Title: Youth Services Front Desk Receptionist
Department: Youth Support Services
Reports To: Director of Youth Services
FLSA Status: Non-Exempt (Hourly)
Location: Springfield, MA
Employment Type: Full-Time
Salary Range: $18/hour
About New North Citizens’ Council (NNCC)
New North Citizens' Council, Inc. is a community-based nonprofit organization dedicated to empowering individuals and families through education, workforce development, housing support, youth services, and community engagement. For decades, NNCC has been committed to creating pathways to opportunity and strengthening communities through impactful programs and services.
Position Summary
The Front Desk Receptionist serves as the primary point of contact for NNCC’s Youth Services Center, providing welcoming and professional assistance to youth, families, staff, visitors, and community partners. The Receptionist manages front desk operations, communications, visitor access, scheduling, and administrative support while helping maintain a safe, organized, and welcoming environment.
Essential Duties and Responsibilities
(Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.)
Front Desk & Visitor Services
- Greet and assist youth, families, visitors, community partners, vendors, and staff in a professional and culturally respectful manner.
- Answer, screen, and route incoming telephone calls and respond to general inquiries.
- Provide accurate information about NNCC programs and services and direct individuals to appropriate staff or resources.
- Maintain visitor logs and ensure established sign-in, sign-out, and building access procedures are followed.
- Monitor front desk and reception activity and communicate concerns or unusual situations to appropriate staff.
- Help maintain a welcoming, safe, and professional environment for youth, families, and visitors.
Administrative Support
- Schedule appointments and assist with maintaining calendars for staff and program services.
- Perform data entry and maintain records in accordance with confidentiality and data privacy requirements.
- Provide general administrative support, including filing, copying, scanning, correspondence, and document preparation.
- Receive, sort, and distribute incoming mail and coordinate outgoing mail and deliveries.
- Monitor office and front desk supplies and communicate purchasing or replenishment needs.
- Assist staff with administrative projects and other departmental needs as assigned.
Facility & Program Support
- Maintain the organization and appearance of reception and common areas.
- Monitor routine facility needs and promptly communicate maintenance, safety, or operational concerns to appropriate staff.
- Support the coordination of workshops, meetings, community outreach activities, and special events as needed.
- Assist with room preparation, materials, participant sign-in, and other event logistics.
- Work collaboratively with Youth Services staff to support effective daily operations.
- Follow established emergency, safety, and building procedures.
Confidentiality & Professional Standards
- Protect confidential participant, employee, and organizational information.
- Adhere to NNCC policies and procedures related to confidentiality, data privacy, safety, and professional conduct.
- Demonstrate professionalism and sound judgment when interacting with youth, families, staff, and community members.
- Use appropriate communication and de-escalation techniques when responding to challenging situations.
- Perform other related duties and special projects as assigned.
Required Qualifications
- High school diploma, GED/HiSET, or equivalent.
- Experience providing reception, administrative, clerical, customer service, or office support.
- Strong interpersonal and customer service skills with the ability to interact professionally with youth, families, staff, and community members.
- Strong verbal and written communication skills.
- Basic proficiency with computers, email, Microsoft Office, and internet-based applications.
- Ability to organize work, manage multiple priorities, and maintain accurate records.
- Ability to exercise discretion and maintain confidentiality.
- Ability to respond calmly and professionally to challenging situations.
- Ability to work effectively with individuals from diverse cultural and socioeconomic backgrounds.
Preferred Qualifications
- Previous experience working in a nonprofit, youth-serving, community-based, educational, or human services environment.
- Experience working in a busy reception area or large multi-use facility.
- Training or experience in conflict resolution and de-escalation.
- Bilingual and bicultural (English/Spanish).
Core Competencies
- Customer Service & Hospitality
- Communication
- Organization & Attention to Detail
- Professionalism & Confidentiality
- Problem Solving & De-escalation
- Cultural Responsiveness & Teamwork
Work Environment & Physical Requirements
- Work is primarily performed at the front desk and within a busy youth services and community-based environment.
- The position requires regular interaction with youth, families, staff, visitors, vendors, and community partners.
- Duties may require sitting, standing, walking, bending, and moving throughout the facility.
- Ability to lift and carry office or program materials weighing up to 25 pounds.
- Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.
Equal Employment Opportunity Statement
New North Citizens’ Council is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under federal, state, or local law.
ADA & Reasonable Accommodation Statement
NNCC is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA).
At-Will Employment Disclaimer
Employment with NNCC is at-will and may be terminated by either the employee or the organization at any time, with or without cause or notice, in accordance with applicable law.
Salary : $18