Store Manager

Job Title: Store Manager

Department: Visitor Experience

FLSA Status: Exempt

Pay Range: $65,000.00-$70,000.00

Employment Status: Full-Time 

Union Position: No

Reports to: Director of Visitor Experience

Store Manager

POSITION DESCRIPTION 

The New Museum is seeking a Store Manager for its expanded retail program. The New Museum Store is a destination for a unique and eclectic selection of contemporary art books and gifts that are an extension of the Museum’s mission of “New Art, New Ideas.” We procure engaging and thought-provoking gifts, books, and two-and three-dimensional art objects; we are focused on artist designed products and artist collaborations.

The Store Manager reports to the Director of Visitor Experience (DVE) and oversees day-to-day Store operations and supervises the Web and Inventory Coordinator. In partnership with the Visitor Experience Manager (VEM), this role helps lead a team of full- and part-time Visitor Experience Associates. 

The Store Manager work hours include weekends, holidays, evenings and encompass managing and staffing Museum Store events, pop-up shops, offsite events and projects. 

RESPONSIBILITIES

Store, Cash, and Inventory Management

• Manage the daily Store operations delivering a welcoming, high-quality visitor experience that reflects the Museum’s mission and program. 
• Serve as a visible, on-site leader in the Store, engaging directly with visitors and supporting the team throughout daily operation. 
• Maintain strong visual merchandising standards in collaboration with the DVE. 
• Manage purchasing, inventory control, interdepartmental transfers, and loss prevention protocols ensuring compliance with Museum procedures.
• Conduct regular physical inventory counts.
• Manage the online Store operations including fulfillment and customer service, as needed. 
• Support the DVE on artist collaborations, product development and marketing projects. 
• Work with External Affairs, IT, Security, and Maintenance to support Store needs. 
• Manage the ordering of shipping and Store supplies.
• Monitor sales and buying trends and make recommendations to DVE on strategy adjustments as needed. 
• Assist with other Visitor Experience Department and retail duties and initiatives as needed.

Staffing

• Recruit, hire, onboard, train, and supervise VE staff in partnership with the VEM. 
• Co-manage Visitor Experience team members to provide day-to-day management and scheduling of the VE team. 
• Foster a collaborative, accountable, and sales and hospitality-focused VE team culture; provide timely and constructive feedback as appropriate.

QUALIFICATIONS

2 years of retail management experience, including team leadership and operational oversight (sales, merchandising, inventory, P&L).

Strong interpersonal and communication skills; comfortable engaging diverse audiences, including artists and creative collaborators.

Demonstrated ability to manage multiple priorities in a fast-paced, customer-facing environment.

• Experience with point-of-sale and inventory management software
• Proven track record in customer service, cash handing, and loss prevention. 
• Passion for contemporary art.
• Consistent weekend availability.
• Ability to walk, reach, stoop, kneel, crawl, and regularly lift, push, and pull up to 40 pounds.
• Ability to maneuver in the Store and other confined spaces with ease.
• Working knowledge of HTML, Adobe Photoshop, and MS Office Suite preferred. 
• Book and/or gift buying experience is a plus. 

This position will work a Sunday to Thursday schedule (off Fridays and Saturdays).

BENEFITS

We offer a full comprehensive benefits package that includes Medical, Dental, Vision, Employee Assistance Program (EAP), Flexible Spending Account (FSA), Health Reimbursement Program through the Difference Card, Commuter Benefits Program through the Difference Card, Voluntary Short Term Disability Plan and Long-Term Disability, Life Insurance, Retirement Plan, and other voluntary benefits. 

We offer full-time employees 15 days of paid time off, 8 sick days off and 13 holidays off as applicable through the fiscal year.

We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role. If much of this job description describes you, then please apply for this role. 

ABOUT THE MUSEUM 

The New Museum's mission is simply "New Art, New Ideas." Founded in 1977 by curator Marcia Tucker with a bold vision of presenting contemporary culture in a critical and scholarly context, the New Museum has been a leader among contemporary art museums for over 40 years; and is among the most respected internationally for its risk-taking curatorial program. The New Museum is a center for exhibitions, information, and documentation about living artists from around the world, focusing on emerging and under-recognized voices, and providing a platform for the artists who are defining our cultural moment. In 2007, the New Museum made history with the inauguration of its first permanent building at 235 Bowery designed by the Tokyo-based firm SANAA. Since that time, over 4 million have visited or attended programs and events, and the Museum has 155 exhibitions featuring over 600 artists from 60 countries in our galleries, as well as over 1,200 public programs ranging from live performances, conferences, residencies, screening, after-school programs, and family days. For more information about the New Museum and its programs, please visit www.newmuseum.org. 

Equal Opportunity Employer

The New Museum of Contemporary Art believes that all persons are entitled to Equal Employment Opportunity and we do not discriminate against our staff members or applicants for employment because of race, creed, color, religion, national origin, gender identity and expression, sex, age, disability, marital status, political affiliation, sexual orientation, genetic information, or veteran or citizenship status provided they are qualified and meet the requirements for the job. The New Museum provides reasonable accommodation to candidates with disabilities. As per New York State Guidelines, all candidates hired must be vaccinated with the COVID vaccine.

Salary : $65,000 - $70,000