Job Title: Security Supervisor

Department: Security

FLSA Status: Non-Exempt

Pay: $23.00/Hour

Employment Status: Full-Time

Reports to: Director of Security

POSITION DESCRIPTION                                                       

The New Museum is pleased to announce an opening for the role of Security Supervisor. The responsibility of the Security Supervisor is to provide supervision and guidance to Museum Security Officers during day-to-day operations, and to maintain a safe environment for staff, visitors, artwork and museum property. The Security Supervisor responds to all emergencies and security incidents, taking appropriate action, and documenting. 

In addition to providing and facilitating an excellent guest experience, the ideal candidate will contribute to the museum’s commitment to creating an inclusive and welcoming environment for everyone.  

Position reports to the Director of Security. 

RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

SUPERVISORY

• Supervision of all Security Officers, including routine patrols to ensure Officers are carrying out post orders in an acceptable manner and address any security concerns. 
• Ensure all Security Officers are following policies and procedures as outlined in the Security Handbook. 
• Manage scheduling and post assignments, including timely updates and documentation of changes made. 
• Provide coverage for security posts and breaks as needed. 
• Respond promptly to radio calls from security and other departments. 
• Conduct opening and closing checks in accordance with established opening and closing procedures. 
• Communicate and escalate issues in a timely manner to the appropriate personnel. 
• Oversee the security needs of events and programs during public and non-public hours.
• Supervision of life safety and security equipment which includes the CCTV and Access Control system, elevator controls and Fire Control Panel.
• Train newly hired security officers. 
• Frequent collaboration with other Security Supervisors to carry out the day-to-day operations of the security department. 

EMERGENCIES 

• Familiar with all security, life safety and critical building systems. 
• Responds to all emergencies and takes appropriate action as outlined in the Security Handbook.
• Serve as a point of contact for responding emergency services. 
• Thorough knowledge of emergency evacuation and reentry process. 
• Ability to clearly communicate with the Security and Facilities Director about all emergencies. 

INCIDENT REPORTING

• Promptly report all incidents, infractions, and security concerns to the Director of Security. 
• Investigate and take corrective action on all incidents that put the safety and security of the museum and its occupants at risk. 
• Complete and submit incident reports.  

QUALIFICATIONS

• The ideal candidate should possess 3-5 years of supervisory experience in a security, customer service and or museum-related field. 
• Possess valid NYS Security Guard license. 
• Current Fire Life Safety Director Certification (F-89/T-89) preferred. 
• Current FDNY F-03 and S-95 licenses, CPR, and First Aid certification. 
• Must have prior experience and be familiar with the operation of the Fire Control Panel and emergency evacuation procedures. 
• Associate degree or higher preferred. Candidates with a high school diploma will be considered. 
• Ability to effectively communicate with staff and museum visitors in a courteous manner.
• Proficient with use of a computer and its applications including Microsoft Outlook, Excel, and Word. 
• Must be able to follow instructions, work well independently and as part of the team. 
• Must be able to sit, stand and walk for extended periods of time. 
• Must be able to work weekends and after-hour events, as per the museum’s needs. 

BENEFITS

We offer a full comprehensive benefits package that includes Medical, Dental, Vision, Employee Assistance Program (EAP), Flexible Spending Account (FSA), Health Reimbursement Program through the Difference Card, Commuter Benefits Program through the Difference Card, Voluntary Short Term Disability Plan and Long-Term Disability, Life Insurance, Retirement Plan, and other voluntary benefits. 

We offer full-time employees 15 days of paid time off, 8 sick days off and 13 holidays off as applicable through the fiscal year.

We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role. If much of this Job Description describes you, then please apply for this role.  

ABOUT THE MUSEUM 

The New Museum's mission is simply "New Art, New Ideas."  Founded in 1977 by curator Marcia Tucker with a bold vision of presenting contemporary culture in a critical and scholarly context, the New Museum has been a leader among contemporary art museums for over 40 years, and is among the most respected internationally for its risk-taking curatorial program. The New Museum is a center for exhibitions, information, and documentation about living artists from around the world, focusing on emerging and under-recognized voices, and providing a platform for the artists who are defining our cultural moment.  In 2007, the New Museum made history with the inauguration of its first permanent building at 235 Bowery designed by the Tokyo-based firm SANAA. Since that time, over 4 million have visited or attended programs and events, and the Museum has 155 exhibitions featuring over 600 artists from 60 countries in our galleries, as well as over 1,200 public programs ranging from live performances, conferences, residencies, screening, after-school programs, and family days. For more information about the New Museum and its programs, please visit www.newmuseum.org. 

Equal Opportunity Employer

The New Museum of Contemporary Art believes that all persons are entitled to Equal Employment Opportunity and we do not discriminate against our staff members or applicants for employment because of race, creed, color, religion, national origin, gender identity and expression, sex, age, disability, marital status, political affiliation, sexual orientation, genetic information, or veteran or citizenship status provided they are qualified and meet the requirements for the job. The New Museum provides reasonable accommodation to candidates with disabilities. As per New York State Guidelines, all candidates hired must be vaccinated with the COVID vaccine.