IT Gaming Coordinator

Job Description

About Us:

The

New Mexico Lottery Authority (NMLA)is a state-operated organization that delivers fun and engaging gaming experiences, while generating significant revenue to support New Mexicos education system. Since 1995, the NMLA has proudly contributed over

$1 billionto the

Lottery Tuition Fund, helping over

155,330 New Mexico studentsaccess higher education. Through games like Powerball, Mega Millions, and Roadrunner Cash, we aim to continue our mission of maximizing revenue for the benefit of New Mexico's future!

At the NMLA, we foster a dynamic workplace rooted in

integrity, teamwork, and innovation. Our employees are critical to our mission, and we strive to offer a supportive, collaborative environment that encourages professional growth. Our competitive benefits and forward-thinking culture make NMLA an ideal place for career-minded professionals.

Why Join Us?

At NMLA, were committed to your well-being and future success. Here's what we offer:

• Unmatched Health Coverage:
  
  

As part of the State of New Mexico's extensive employer network,enjoy highly comprehensive healthcare plans with up to 87% employer-paid coverage for employee-only plans and up to 71% for family coverage.

• Dental and Vision:Affordable care with
  
  

90% employer-paid dentaland

visionfor you and your dependents.

• Life and Disability Insurance: Fully employer-paid coverage for your peace of mind
• Retirement Plan:
  
  

IMMEDIATE

vestingwith a generous

13.25% employer contributionfor permanent, full-time employees

no employee contribution required!

• Optional 457(b) plan
• Generous Paid Time Off:
• 11paid holidays 1 personal holiday annually
• Accrue up to
  
  

7.7 hours of annual leave bi-weeklyfor those with 15 years of government experience!

• Separate
  
  

sick leaveto support your well-being.

• Government Service Recognition:Previous government experience counts toward your leave accrual rate, giving you a head start on your vacation time!
  
  

Position Overview

The IT Gaming Coordinator is responsible for quality assurance testing, troubleshooting with users and vendors, and other operational aspects of the Lotterys gaming systems.

Essential Functions

• System Support*:*Time*: 40%*Frequency*: Daily
• Creates support tickets on behalf of users, including thorough documentation of the issue and/or change request.
• Provides technical guidance, software support, and hardware support to users.
• Demonstrates reports and other system functionality to users as needed.
• Analyzes reported incidents and prepares reports for management.
• Communicates with users and vendors as necessary to ensure problem understanding and resolution.
• Quality Assurance:Time*: 40%*Frequency*: Daily
• Performs quality assurance testing for software and hardware on multiple platforms and devices.
• Follows test plans and creates test plans as requested.
• Monitors system performance and alerts appropriate individuals about concerns when needed.
• Works with users to test the functionality of the gaming systems as needed.
• ITSupport*:*Time*: 40%*Frequency*: As Needed
• Collaborate with cross-functional teams to identify technology needs and develop solutions.
• Performs draw operations for nightly draws as scheduled.
• Assists IT division directors with projects that may include, but not be limited to, desktop support, network troubleshooting, and documentation.
• Other Duties as Assigned Time*: 5%*Frequency*: As Needed
• Document processes, procedures, and system configurations for reference.