What are the responsibilities and job description for the Senior Program Coordinator (DOH/OFM#11925) position at New Mexico Department of Health?
Salary
$27.37 - $41.06 Hourly
$56,931 - $85,396 Annually
This position is a Pay Band C7
Posting Details
THIS POSTING WILL BE USED FOR ONGOING RECRUITMENT AND MAY CLOSE AT ANY TIME. APPLICANT LISTS MAY BE SCREENED MORE THAN ONCE.
Why does the job exist?
The Senior Program Coordinator position exists to provide centralized expertise, training, troubleshooting, workflow support, and operational oversight for the organization's electronic health record systems, including PointClickCare (PCC) and Avatar.
As healthcare technology continues to expand, facilities face increasing challenges related to staff training, documentation accuracy, system optimization, regulatory compliance, and technical support. Without a dedicated resource, facilities often rely on local staff with varying levels of expertise, leading to inconsistent practices, documentation errors, workflow inefficiencies, and increased regulatory risk.
This position serves as a mobile support resource across multiple facilities, ensuring staff receive consistent training, timely technical assistance, and ongoing support. By improving system utilization and standardizing practices, the position helps strengthen survey readiness, improve documentation accuracy, enhance operational efficiency, and support positive resident outcomes.
How does it get done?
The Senior Program Coordinator is responsible for:
Providing remote and onsite training for PointClickCare (PCC) and Avatar systems.
Supporting new employee onboarding and ongoing staff education.
Serving as the primary resource for troubleshooting EHR-related issues.
Assisting facilities with workflow optimization and process improvement initiatives.
Supporting software implementations, upgrades, and system enhancements.
Conducting documentation reviews and identifying opportunities for improvement.
Assisting facilities with survey readiness and regulatory compliance efforts.
Collaborating with Information Technology departments, software vendors, facility leadership, and Department of Health personnel.
Managing support tickets and tracking system issues through established processes.
Developing training materials, user guides, and educational resources.
Supporting physician credentialing and provider workflow processes within the EHR systems.
Providing project management and implementation support for organization-wide initiatives.
Promoting standardization of EHR practices across all facilities.
Who are the customers?
The primary customer are the brave men and women that answered our nations call, executed their duties and now are unable to live in their respective communities due to failing health. This job will also support the widows of the service men and women to include parents that have lost children in combat (Gold Star Parents)
Ideal Candidate
The ideal candidate is a highly knowledgeable and self-motivated healthcare technology professional with extensive experience utilizing PointClickCare (PCC), Avatar, or similar electronic health record systems. They possess strong troubleshooting skills, exceptional communication abilities, and a passion for helping others learn and succeed. The ideal candidate demonstrates:
Advanced understanding of healthcare operations and EHR workflows.
Strong technical aptitude combined with practical operational knowledge.
The ability to train individuals with varying levels of technical experience.
Excellent organizational and project management skills.
Strong problem-solving and critical-thinking abilities.
The ability to work independently while managing multiple priorities.
Exceptional customer service and relationship-building skills.
Knowledge of healthcare regulations, HIPAA requirements, and survey processes.
Confidence working with facility leadership, frontline staff, Information Technology teams, and Department of Health representatives.
Flexibility and willingness to travel between facilities to provide hands-on support when needed.
The ideal candidate is viewed as a trusted resource, educator, problem-solver, and subject matter expert who can bridge the gap between technology and healthcare operations while promoting consistency, efficiency, compliance, and high-quality residents
Minimum Qualification
Associate's Degree and three (3) years of experience in program administration or project management in areas related to the purpose of the position. Any combination of education and/or direct experience in this occupation totaling five (5) years may substitute for the required education and experience.
Employment Requirements
Must possess and maintain a valid Driver's License.
Working Conditions
Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage. Possible exposure to irate clientele. Some statewide travel may be required. Incumbent will work under stress and frequent time constraints.
Supplemental Information
Do you know what Total Compensation is? Click here
Agency Contact Information: Carmela Sandoval, Carmela.Sandoval@doh.nm.gov, Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.
$27.37 - $41.06 Hourly
$56,931 - $85,396 Annually
This position is a Pay Band C7
Posting Details
THIS POSTING WILL BE USED FOR ONGOING RECRUITMENT AND MAY CLOSE AT ANY TIME. APPLICANT LISTS MAY BE SCREENED MORE THAN ONCE.
Why does the job exist?
The Senior Program Coordinator position exists to provide centralized expertise, training, troubleshooting, workflow support, and operational oversight for the organization's electronic health record systems, including PointClickCare (PCC) and Avatar.
As healthcare technology continues to expand, facilities face increasing challenges related to staff training, documentation accuracy, system optimization, regulatory compliance, and technical support. Without a dedicated resource, facilities often rely on local staff with varying levels of expertise, leading to inconsistent practices, documentation errors, workflow inefficiencies, and increased regulatory risk.
This position serves as a mobile support resource across multiple facilities, ensuring staff receive consistent training, timely technical assistance, and ongoing support. By improving system utilization and standardizing practices, the position helps strengthen survey readiness, improve documentation accuracy, enhance operational efficiency, and support positive resident outcomes.
How does it get done?
The Senior Program Coordinator is responsible for:
Providing remote and onsite training for PointClickCare (PCC) and Avatar systems.
Supporting new employee onboarding and ongoing staff education.
Serving as the primary resource for troubleshooting EHR-related issues.
Assisting facilities with workflow optimization and process improvement initiatives.
Supporting software implementations, upgrades, and system enhancements.
Conducting documentation reviews and identifying opportunities for improvement.
Assisting facilities with survey readiness and regulatory compliance efforts.
Collaborating with Information Technology departments, software vendors, facility leadership, and Department of Health personnel.
Managing support tickets and tracking system issues through established processes.
Developing training materials, user guides, and educational resources.
Supporting physician credentialing and provider workflow processes within the EHR systems.
Providing project management and implementation support for organization-wide initiatives.
Promoting standardization of EHR practices across all facilities.
Who are the customers?
The primary customer are the brave men and women that answered our nations call, executed their duties and now are unable to live in their respective communities due to failing health. This job will also support the widows of the service men and women to include parents that have lost children in combat (Gold Star Parents)
Ideal Candidate
The ideal candidate is a highly knowledgeable and self-motivated healthcare technology professional with extensive experience utilizing PointClickCare (PCC), Avatar, or similar electronic health record systems. They possess strong troubleshooting skills, exceptional communication abilities, and a passion for helping others learn and succeed. The ideal candidate demonstrates:
Advanced understanding of healthcare operations and EHR workflows.
Strong technical aptitude combined with practical operational knowledge.
The ability to train individuals with varying levels of technical experience.
Excellent organizational and project management skills.
Strong problem-solving and critical-thinking abilities.
The ability to work independently while managing multiple priorities.
Exceptional customer service and relationship-building skills.
Knowledge of healthcare regulations, HIPAA requirements, and survey processes.
Confidence working with facility leadership, frontline staff, Information Technology teams, and Department of Health representatives.
Flexibility and willingness to travel between facilities to provide hands-on support when needed.
The ideal candidate is viewed as a trusted resource, educator, problem-solver, and subject matter expert who can bridge the gap between technology and healthcare operations while promoting consistency, efficiency, compliance, and high-quality residents
Minimum Qualification
Associate's Degree and three (3) years of experience in program administration or project management in areas related to the purpose of the position. Any combination of education and/or direct experience in this occupation totaling five (5) years may substitute for the required education and experience.
Employment Requirements
Must possess and maintain a valid Driver's License.
Working Conditions
Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage. Possible exposure to irate clientele. Some statewide travel may be required. Incumbent will work under stress and frequent time constraints.
Supplemental Information
Do you know what Total Compensation is? Click here
Agency Contact Information: Carmela Sandoval, Carmela.Sandoval@doh.nm.gov, Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.
Salary : $56,931 - $85,396