Players Club Representative

Position Summary:

Under the direction of the Player Development Manager, the incumbent handles all informational inquiries, TVG withdrawals/deposits, Sportsbook withdrawals/deposits and overall management of the Players Club desk while maintaining the highest level of customer service.  Incumbent handles all VIP player requests, assisting the Player Development Manager when needed. Assist Mutuels Manager with simulcasting/program files when needed.

Essential Duties And Responsibilities:

• Responsible for signing up new members to our players rewards program
• Assist guests with all service related issues with the players rewards program; i.e. lost cards, damaged cards
• Assist guest with learning how to use our self-service wagering terminals
• Serve as liaison between the Players Club Department and all other departments that service the guest
• Respond to all guest inquiries
• Handle TVG withdrawals/deposits and ensure balancing at end of shift
• Handle Points Bet Window withdrawals/deposits and ensure balancing at end of shift
• Secure assistance from Security to manage guests’ issues, especially regarding safety concerns
• Secure assistance from Tote vendor to manage guests’ issues, especially concerning wagering issues arising from ineffective betting apparatus; i.e. self-service machines ticket jams, machines out of paper, etc.
• Assist Marketing with nightly promotions including t-shirt toss, Horseplay, drawings, competitions and events.
• Disseminates hand-held betting machines to guests upon request
• Process Cash Advance/Check cashing
• Is well informed on all activities and promotions
• Assist with other non-union job functions when needed

Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And/Or Experience:

High school diploma or GED required.  Bachelor’s degree from a four year college preferred

Gaming License Required

            Special Qualifications:

• Must possess effective communication and organizational skills.  
• Must be an independent, decision-maker and problem solver, with the ability to handle multiple tasks with ease.
•  Must have tolerance for loud noise.
• Proficient in Microsoft Word, Excel and the Internet

            Language Skills:

Ability to read and understand financial reports, policy and procedure manuals, and technical instructions.   Ability to respond to common inquiries or complaints.  Ability to speak effectively before groups of Guest or Associates of the organization.    

            Mathematical Skills:

Ability to work with mathematical concepts such as probability and statistical inference.  Ability to apply concepts such as factions, percentages, ratios, and proportions to practical situations.  Ability to read player ratings.     

            Reasoning Ability:

Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form.  Ability to deal with problems involving several concrete variables. Must have a high level of independent problem solving.

Physical Demands:

The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Associate is regularly required to talk or hear.  The Associate is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls.  The Associate is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, kneel, crouch or crawl.   

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an Associate encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.