What are the responsibilities and job description for the Inside Sales position at New Life Delivery Service?
About HTI
Hinton Transportation Investments (HTI) was founded in 1972 by the Hinton Family with the purpose of delivering the hardest heavy-duty solutions, together. We are a leader in the heavy-duty transportation industry with over 35 locations in North America. HTI has grown over the years through its five divisions: New Life Transport Parts Center, Road Equipment Parts Center, Pace Transportation Services (2012), Martec International (2019), and US Trailer Parts and Supply (2023). Our core values are a true representation of our culture; passion, hands-on, simplify, consistency, humility, willpower and glad to be here. We seek to deliver long-term sustainable solutions for all interested parties – customers, employees, supplier partners and owners.
Job Overview
The Inside Sales Representative ensures existing customer accounts are supported and contribute to business results. This role will anticipate needs while managing the day-to-day workflow and prioritizing various projects. This role will have in-depth product knowledge and best practices of successful customer service. This role is responsible for maximizing results by building and maintaining customer relationships to grow sales, gross profit margin and overall profitability.
This position is around $52,000/annually commission ($500 at target as a GP percentage)
Core Functions
- Product Knowledge: Build and maintain strong technical knowledge of heavy-duty truck and trailer parts to effectively support customer needs. Communicate product value clearly and recommend suitable alternatives or complementary solutions.
- Sales Expertise: Drive growth within existing accounts by maximizing sales and margin, identifying future opportunities, and leveraging tools to uncover account potential. Communicate insights and challenges to management to support overall sales strategy.
- Customer Service: Develop and sustain strong customer relationships through consistent, proactive communication and responsive support. Address inquiries, resolve issues efficiently, and serve as a reliable liaison between the company and its customers
Competencies and Qualifications
- High School Diploma (or GED) required.
- Associate’s or Bachelor’s degree (or currently pursuing) in Sales, Marketing, and/or Business, OR 3-5 years of sales, customer service, heavy-duty truck and trailer equipment sales, automotive parts sales or related industry experience required.
- Proficient in Microsoft Office Suite products with ability to conduct basic database tasks in Excel.
- Experience with an enterprise resource planning (ERP) system and/or sales force automation tools preferred.
- Proven ability to make and maintain sales and customer accounts.
- Excellent verbal and written communication skills.
- Ability to provide personable and professional customer service.
- Strong analytical, critical thinking and time management skills.
- Strong active listening and strategic influencing skills.
- Demonstrated ability to build strong relationships with all levels of internal and external personnel.
- Ability to stay adaptable to changing environments and tasks.
Physical Requirements
- Must be able to lift/carry 50 lbs. infrequently.
- Prolonged periods of sitting at a desk and working on a computer.
Benefits
- Medical insurance (three plan offerings to fit your needs)
- Participate in HTI’s Wellness Discount to save on monthly medical contributions
- Free virtual medical and behavioral healthcare through Teladoc
- Dental and vision insurance
- Safe Harbor 401k plan with company match
- Company-paid life and long-term disability insurance
- Industry-standard paid-time-off and paid holidays
- Parental and bereavement leave
- Employee Assistance Program
- Rewards and recognition program
New Life Transport Parts Center
Wholesale distributor of aftermarket parts with weekly deliveries and nationwide coverage. Authorized aftermarket parts supplier for Hyundai Translead, Wabash, and Strick Trailers.
Equal Opportunity Employer
HTI is an Equal Opportunity Employer and makes employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, or transgender status), national origin, age, disability, genetic information, or any other status protected by applicable law.
#INDN
Salary : $52,000