Volunteer Manager

Volunteer Manager Job Description

Position: Volunteer Manager

Full-time/Part-time: Full-time
Department: Advancement
Reports to: Advancement Director
FLSA Classification: Exempt

Summary

The Volunteer Manager is a key part of the advancement team and works collaboratively to advance the mission to serve people experiencing homelessness. Reporting to the Advancement Director, the Volunteer Manager is responsible for carrying out New Life Center's volunteer engagement, recruitment, and retention strategies. This position also plays a supporting role in New Life Center's events and generates awareness for the Mission and those we serve. The position requires a self-starter with a collaborative attitude and demonstrated ability to manage multiple competing priorities. Formal public speaking experience and excellent skills in building strong relationships with diverse groups of people are a must.

At New Life Center, our work is grounded in our Christian mission and values. Each role contributes to the ministry and operations of the organization. We seek staff who are committed followers of Jesus Christ, aligned with our Statement of Faith, and who model our REAL values -- Respectful, Encouraging, Accountable, and Loving -- in their work and interactions.

Essential Functions

Essential Function 1: Volunteer Engagement, Recruitment, and Management

• Administer all aspects of New Life Center's volunteer program, including recruitment and onboarding strategies and processes.
• Develop, build, and maintain positive, long-term relationships with volunteers.
• Identify, cultivate, and steward volunteers through meaningful engagement and recognition strategies.
• Build and maintain positive relationships with businesses, churches, civic groups, and service clubs.
• Identify and conduct community outreach and public speaking engagement to generate Mission awareness and recruit new volunteers.
• Collaborate with all department within the organization to identify available opportunities and volunteer needs.
• Conduct volunteer orientations, tours, and training.
• Schedule, coordinate, and assign volunteers and groups to appropriate volunteer roles.
• Oversee large group volunteer activities and ensure individual volunteers are well-supervised.
• Ensure volunteer needs are met and concerns are addressed promptly.
• Maintain volunteer database and ensure volunteer files, records, applications, and other data are accurate and up to date.
• Enter and track volunteer hours.
• Produce monthly and annual reports on all individual and group volunteer activities.
• Create, review, and regularly update volunteer policies and procedures as directed.
• Conduct annual volunteer program evaluation and adjust accordingly.

Essential Function 2: Event and Department Support

• Lead the planning and execution of volunteer appreciation gifts and events.
• Assist the team in executing and attending various external and internal events, including recruiting and overseeing volunteers.
• Provide periodic progress reports to the Advancement Director.
• Other duties as assigned.

ADA & Reasonable Accommodation

New Life Center complies with the Americans with Disabilities Act (ADA). Qualified individuals are considered for positions based on their ability to perform the essential functions of the job, with or without reasonable accommodation. Reasonable accommodations will be provided in accordance with applicable law unless doing so would cause undue hardship or pose a direct threat to safety.

Position Reports to Andrea Feigum, Advancement Director

Andrea directs New Life Center’s fundraising, marketing, and community engagement efforts while overseeing the advancement department staff. She brings nearly 20 years of experience in marketing, public relations, and corporate communications. Andrea joined New Life Center in 2021. Before that, she worked at Dakota Medical Foundation.

This job description identifies the major responsibilities of this job. It does not include all aspects of the position such as the potential additional duties assigned by the Advancement Director, the requirement for flexibility in helping others, or the highly valued team-oriented approach used for the overall benefit and success of New Life Center.

Personal: 

• Must be engaged in a local church and exhibit a personal, evident, growing relationship with Jesus Christ.
• Compassionate heart for those in need.
• Willingness to serve others. 
• Desire to see the lost transformed through the love of Christ. 

Required Education and Experience:

• At least 2 years of professional experience with a focus on community or customer relationships, outreach, and/or program/project oversight.
• Formal public speaking experience.

Preferred Education and Experience:

• An associate or bachelor's degree in human services, management, or a related field.
• Nonprofit experience is preferred but not required.

Additional Eligibility Requirements:

• Ability to pass a pre-employment drug test and background check. 
• Must possess a valid driver's license, maintain an acceptable driving record in accordance with the organization's insurance carrier requirements, and provide proof of insurance, as required for the performance of job duties.

Skills:

• Strong interpersonal skills, friendly, and outgoing personality, and self-awareness.
• Ability to work well with a diverse group of volunteers and staff.
• Excellent written and verbal communication.
• Ability to adapt to continuous change and take direction well.
• Self-starter with the ability to work independently and get things done.
• Demonstrated effective time management and organizational skills.
• Regularly seek out personal and team-oriented development and growth opportunities.
• Ability to maintain a high level of confidentiality and personal integrity.
• Working knowledge of Microsoft Office Suite (Excel, Outlook, Word, etc.), cloud-based software applications, and other traditional desktop applications.
• Ability to work flexible schedules including some evenings and weekends.

Work Environment:

• Office-based role with frequent collaboration with the Advancement Director and other Advancement team members.
• Regular interactions with volunteers, church delegates, community groups, businesses, and civic organizations.
• Involvement in both internal team meetings and external events to support volunteer engagement and recruitment.
• Participation in community outreach and public speaking opportunities to promote awareness of the Mission.
• Oversight of volunteer activities, including group events and individual volunteer engagements.
• Flexible schedule that may include evenings and weekends to accommodate volunteer programs and special events.
• This position works in a recovery-adjacent environment and requires adherence to professional boundaries, respectful workplace conduct, and organizational policies.

Religious Bona Fide Occupational Qualification (BFOQ)

New Life Center is a faith-based Christian ministry. Consistent with Title VII of the Civil Rights Act, alignment with New Life Center's Statement of Faith and values may be considered a bona fide occupational qualification (BFOQ) for this position. Employees are expected to conduct themselves in a manner consistent with the organization's Christian mission, beliefs, and code of conduct.