Recovery Ministry Program Coordinator

Recovery Ministry Program Coordinator Job Description

Position: Recovery Ministry Program Coordinator
Part-time/Full-Time: Full-time
Department: Genesis
Reports to: Recovery Ministry Program Manager
FLSA Classification: Exempt

Starting Salary: $48,000/year

Summary

The Genesis Program Coordinator supports the daily operations of the Genesis Recovery Program, with primary responsibility for intake coordination, program flow, and staff direction during assigned shifts. This role ensures that program expectations, structure, and routines are consistently followed and that operations run efficiently. Due to program demographics, only male candidates will be considered for this role. 

This position provides operational leadership within the program but does not serve as a formal supervisor of staff. 

At New Life Center, our work is grounded in our Chrisitan mission and values/ Each role contributes to the ministry and operations of the organization. We seek staff who are committed followers of Jesus Christ, aligned with our Statement of Faith, and who model our REAL values -- Respectful, Encouraging, Accountable, and Loving -- in their work and interactions.

Essential Functions

Essential Function 1: Intake Coordination

• Conduct intake meetings and complete all required intake documentation. 

• Provide orientation to new program participants. 

• Ensure all intake data is accurately entered into Mission Tracker. 

• Coordinate with internal teams to facilitate smooth transitions into the Genesis Program. 

• Achieve continuous program operation at full capacity. 

• Manage the program application and waitlist. 

Essential Function 2: Program Operations

• Oversee daily program flow and ensure adherence to schedules and routines. 

• Maintain structure, accountability, and consistency within the program environment. 

• Address day-to-day guest concerns and escalate issues as needed. 

• Ensure program guidelines and expectations are consistently upheld. 

• Assist with and, at times, take the lead on outings and events. 

Essential Function 3: Staff Direction

• Provide direction to staff during assigned shifts to ensure completion of responsibilities. 

• Delegate tasks and monitor execution of daily duties. 

• Offer real-time coaching, guidance, and support to staff. 

• Assist in onboarding and training staff on program procedures. 

• Communicate staff performance concerns to the Program Manager. 

Essential Function 4: Administrative Responsibilities

• Maintain accurate and timely data entry in Mission Tracker. 

• Track program participation, attendance, and required metrics. 

• Assist in compiling program data and reports. 

• Maintain organized program records and documentation. 

Essential Function 5: Guest Support

• Build and maintain professional relationships with program participants. 

• Provide guidance, encouragement, and redirection consistent with program expectations. 

• Identify and communicate guest needs or concerns to appropriate staff. 

Essential Function 6: Communication and Collaboration

• Work in coordination with the Program Manager and Case Manager. 

• Communicate relevant updates regarding guests and program operations. 

• Participate in team meetings and contribute to program improvement efforts. 

• Work with the Program Manager and Operations to ensure the cleanliness, maintenance, and good operation of the facility

Essential Function 7: Authority

• Direct staff activities during assigned shifts. 

• Assign and prioritize daily tasks. 

• Provide real-time coaching and feedback. 

• Address operational and guest-related issues as they arise. 

• Attend and, at times, lead organizational, team, and guest meetings. 

• Limitations of authority include: 

  • Does not conduct formal performance evaluations. 

  • Does not issue disciplinary action. 

  • Does not make hiring or termination decisions. 

ADA & Reasonable Accommodation

New Life Center complies with the Americans with Disabilities Act (ADA). Qualified individuals are considered for positions based on their ability to perform the essential functions of the job, with or without reasonable accommodation. Reasonable accommodations will be provided in accordance with applicable law unless doing so would cause undue hardship or pose a direct threat to safety.

Position Reports to Daniel Miller, Recovery Ministry Program Manager

This job description identifies the major responsibilities of this job. It does not include all aspects of the position such as the potential additional duties assigned by the Recovery Ministry Program Manager, the requirement for flexibility in helping others, or the highly valued team-oriented approach used for the overall benefit and success of New Life Center.

Personal:

• Must be engaged in a local church and exhibit a personal, evident, and growing relationship with Jesus Christ.
• Compassionate heart for those in need.
• Willingness to serve others.
• Desire to see the lost be transformed through the love of Christ.

Required Education and Experience:

• High school diploma or GED.

Preferred Education and Experience:

• Associate or bachelor's degree in a related field.
• 1 year experience in a recovery-related field.

Additional Eligibility Requirements:

• Ability to pass a pre-employment drug test and background check.
• Must possess a valid driver's license, maintain an acceptable driving record in accordance with the organization's insurance carrier requirements, and provide proof of insurance, as required for the performance of job duties.
• If in recovery, a minimum of one year of sustained recovery with active participation in a 12-step program is required; two or more years is preferred.

Skills:

• Strong organizational and time management skills. 

• Effective communication and interpersonal skills. 

• Ability to lead and direct others in a team environment. 

• Ability to manage multiple responsibilities and respond to changing needs. 

• Alignment with the mission and values of the organization. 

• Ability to drive a 15-passenger van. 

• Ability to travel, at times, on behalf of the program. 

Work Environment:

• Work is performed throughout a shelter and recovery program campus, including offices, classrooms, work-training sites, and common guest areas. 

• Regular movement between departments and job training locations across the facility. 

• Combination of standing, walking, and sitting for extended periods during supervision, meetings, and documentation. 

• Periodic bending, reaching, and light lifting related to materials, paperwork, or program supplies. 

• Use of standard office and program equipment, including desks, chairs, computers, phones, and printers. 

• Operation of motor vehicles, including transporting guests and driving a 15-passenger van as needed. 

• Work hours include scheduled program supervision times and may require flexibility to support program activities. 

Religious Bona Fide Occupational Qualification BFOQ

New Life Center is a faith-based Christian ministry. Consistent with Title VII of the Civil Rights Act, alignment with New Life Center's Statement of Faith and values may be considered a bona fide occupational qualification (BFOQ) for this position. Employees are expected to conduct themselves in a manner consistent with the organization's Christian mission, beliefs, and code of conduct.