What are the responsibilities and job description for the Front Desk Receptionist/Administrative Assistant position at New Image Plastic Surgery?
Front Desk Receptionist / Administrative Assistant
Plastic Surgery & MedSpa Clinic
Position Summary
We are seeking a friendly, organized, and proactive Front Desk Receptionist / Administrative Assistant to join our growing plastic surgery and medspa practice. This position is ideal for someone who enjoys providing exceptional customer service while supporting both front-office operations and administrative tasks in a fast-paced medical environment.
The ideal candidate is professional, detail-oriented, dependable, and able to multitask while maintaining a positive attitude. Previous experience in a medical office, plastic surgery practice, medspa, or customer service is preferred but not required.
Schedule & Benefits
- Monday–Friday, 9:00 AM–5:00 PM
- One Saturday per month (typically the first Saturday)
- Expected arrival time: 8:50 AM to prepare the office before opening
- Competitive pay based on experience
- Paid Time Off (PTO)
- Paid federal holidays
Key Responsibilities
Front Desk & Patient Care
- Welcome patients and visitors with professionalism and warmth.
- Answer phone calls, emails, and text messages.
- Schedule consultations, follow-up appointments, surgeries, and treatments.
- Check patients in and out and collect payments.
- Maintain a clean, organized, and welcoming reception area.
- Deliver outstanding customer service throughout the patient experience.
Patient Coordination
- Assist patients with scheduling labs, medical clearances, post-operative visits, and other appointments.
- Provide appointment reminders and follow-up communication.
- Help patients complete required paperwork and prepare for procedures.
- Follow up after consultations and treatments to ensure an excellent patient experience.
Administrative Support
- Maintain accurate patient records and documentation.
- Scan, file, fax, and organize documents.
- Generate reports from the practice management system.
- Assist with payment reconciliation and general office administration.
- Receive mail, shipments, and office supplies.
Inventory & Office Support
- Monitor inventory levels for office and medical spa supplies.
- Assist with ordering, receiving, and organizing products.
- Help organize invoices and vendor deliveries.
Marketing & Social Media
- Assist with social media and marketing initiatives.
- Help record videos and create content for Instagram, educational materials, promotions, and events.
- Organize photos and videos while maintaining patient privacy and professionalism.
Qualifications
- Previous experience in a medical office, healthcare, plastic surgery, medspa, or customer service environment preferred.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Detail-oriented with excellent time management.
- Comfortable learning new software and office systems.
- Professional appearance and positive attitude.
- Reliable, accountable, and able to work independently as well as part of a team.
We're Looking For Someone Who
- Enjoys helping people and providing exceptional customer service.
- Takes initiative and follows tasks through completion.
- Is dependable, organized, and eager to learn.
- Works well in a collaborative team environment.
- Maintains professionalism, confidentiality, and attention to detail in every interaction.
If you are passionate about patient care and enjoy working in a collaborative, professional environment, we would love to hear from you!
Benefits:
- Employee discount
- Paid time off
- Relocation assistance
Work Location: In person