Retail Warehouse Manager

Warehouse Manager

Reports To: Store Manager Last Modified: 11/21/25

Role Overview:
Help Create Life Change Through Second Chances

At New Horizons Thrift Stores, our cause is to help create life change through second chances, one purchase, one life at a time. As a Warehouse Manager, you’ll be a part of that mission by overseeing all backroom and warehouse operations to support the smooth flow of donated goods through the store. This position plays a key role in ensuring that donations are processed efficiently, and donor experiences are positive.

At the Canon City location, it is the Warehouse Manager’s responsibility to ensure that store departments—such as clothing, shoes, linens, and furniture—have the materials they need to keep sales moving.

Additional tasks may be assigned at times by your supervisor. Consideration will be given to your current workload and duties.

Key Areas of Responsibility:

LMA: Provide leadership, management, and accountability for the following direct reports,

• Warehouse Assistant

Warehouse Operations:

• Furniture Support: Partner with the Furniture Manager to maintain organized furniture storage and sold-item areas. Load excess inventory into storage trailers for seasonal slowdown and coordinate trailer movement as needed. Test appliances and move approved items to the furniture room.
• Donor Service: Provide fast, professional, and friendly service to all donors, ensuring that every donation experience reflects our mission and values.
• Pickup & Delivery Coordination: Maintain excellent communication with the pickup and delivery team. Anticipate their needs, provide accessible empty bins, keep the furniture area ready for loading or unloading, and help ensure quick turnaround times.

Donor Relations:

• Prompt and Courteous Service: Greet donors quickly, help unload donations, and thank them sincerely for their support. Call for backup when multiple donors arrive to ensure timely service.
• Positive Experience: Represent the thrift store’s mission through excellent customer service. Maintain a friendly and helpful attitude—your approach sets the tone of how donors perceive our organization.
• Donation Acceptance: Use good judgment when evaluating items for acceptance. Kindly decline items that are not sellable, or offer disposal for a reasonable fee (e.g., $35 for a sofa). If in doubt, consult with the Store Manager, Assistant Manager, or Furniture Manager.
• Items Not Accepted: Do not accept non-working TVs, printers, waterbeds or frames, stained mattresses, stained or hairy sofas, or general household trash.

Warehouse Maintenance:

• Organization and Cleanliness: Maintain a safe, clean, and organized warehouse and donation area. Prevent clutter and ensure items are processed promptly. Sweep floors regularly and enforce cleanliness standards among staff.
• Exterior Appearance: Keep the outside donation area, truck dock, and surrounding spaces swept, neat, and free of debris. Ensure the donation area always reflects the professional and caring image of our organization.

Production Department Support (specific to Canon City location):

• When 11 pallets of recyclable electronics accumulate, notify management to schedule pickup.
• Storage: Manage the storage of processed and unprocessed items in the mezzanine and carport. Keep track of what is in storage in these areas.
• Electronics Testing: Test donated TVs and determine whether they can be sold or recycled. Route working units to the household goods team and non-functioning ones to recycling.
• Processing and Baling: Manage textile and cardboard baling operations safely and efficiently. Keep bale production caught up and arrange transport to the barn when ready.
• Linens & Shoes: Ensure a steady flow of materials to and from the linens and shoes production areas. Move full bins into the workspace, remove empty bins, empty trash dumpsters as needed, and prepare transport bins for our Pueblo and COS locations. Keep shoe recycling bins ready for swap-out.

Workplace Environment

Physical Conditions

• Work is performed indoors or outdoors.
• Exposure to dust, cleaning supplies, changing temperatures, and used goods is common.
• Use of pallet jacks, forklifts, power tools, and hand tools is required.

Physical Demands

• Frequent standing, walking, bending, reaching, lifting, and repetitive movements
• Ability to lift and move up to 50 pounds regularly and up to 80 pounds occasionally, either alone or with assistance

Work Schedule

• Monday through Friday: 8:00 AM to 4:30 PM
• Expect occasional evening, holiday, and weekend shifts.
• A minimum of one evening shift and one Saturday shift per month will be scheduled in place of a regular shift.

Desired Skills & Qualifications:

• Self-motivated and organized; able to manage multiple priorities efficiently.
• Strong work ethic and ability to maintain focus in a fast-paced environment.
• Proactive and forward-thinking; able to anticipate departmental needs.
• Sound judgment when accepting donations and upholding store policies.

Basic Skills

• Active Learning- Understanding the implications of new information for both current and future problem-solving and decision-making.
• Active Listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Critical Thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Reading Comprehension- Understanding written sentences and paragraphs in work-related documents.
• Speaking- Talking to others to convey information effectively.
• Writing- Communicating effectively in writing as appropriate for the needs of the audience.

Social Skills

• Coordination- Adjusting actions in relation to others' actions.
• Service Orientation- Actively looking for ways to help people.

Technical Skills

• Equipment Selection- Determining the kind of tools and equipment needed to do a job.
• Operation and Control- Controlling operations of equipment or systems.
• Operations Monitoring- Watching gauges, dials, or other indicators to make sure a machine is working properly.
• Quality Control Analysis- Conducting tests and inspections of products, services, or processes to evaluate quality or performance.

Systems Skills

• Judgment and Decision Making- Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Resource Management Skills

• Management of Personnel Resources- Motivating, developing, and directing people as they work, identifying the best people for the job.
• Time Management- Managing one's own time and the time of others.

Desktop Computer Skills

• Spreadsheets- Using a computer application to enter, manipulate, and format text and numerical data; insert, delete, and manipulate cells, rows, and columns; and create and save worksheets, charts, and graphs.
• Presentations- Using a computer application to create, manipulate, edit, and show virtual slide presentations.
• Internet- Navigating the Internet to find information, including the ability to open and configure standard browsers; use searches, hypertext references, and transfer protocols; and send and retrieve electronic mail (e-mail).
• Navigation- Using scroll bars, a mouse, and dialog boxes to work within the computer's operating system. Being able to access and switch between applications and files of interest.
• Word Processing- Using a computer application to type text, insert pictures, format, edit, print, save, and retrieve word processing documents.

Leadership Skills

• Lead Tasks- The ability to lead out with projects/tasks and consistently finish what they start.
• Lead People- Taking leadership seriously and leading by example. Effectively able to coordinate people for assignments.

Experience/Training Required:
Forklift certification is required.

New Horizons Thrift Stores will provide training as required if not experienced or trained in that field.

Compensation/Benefits:
Full-time

This is a non-exempt full-time position. Overtime pay rate applies for time worked over 40 hours per week.
Paid Medical Leave, MEC, and Life Insurance are included, optional health benefits include Vision, and HDHP. Paid vacation begins to accrue after 30 days.
Compensation will be paid twice a month, on the 7th and 21st of each month.

Additional information:

We encourage all staff to participate in community life, and volunteer opportunities may occasionally arise outside the scope of regular job responsibilities. Any participation in these activities is welcomed but considered voluntary and unpaid.