Retail Household Associate

Retail Household Associate

Reports To: Retail Household Manager Last Modified: 10/14/25

Role Overview:
Help Create Life Change Through Second Chances

At New Horizons Thrift Stores, our cause is to help create life change through second chances, one purchase, one life at a time. As a Retail Household Associate, you’ll be a part of that mission by keeping the household section of the store clean, well-stocked, and organized—making it easy for every guest to discover joy and find something meaningful to take home.

This role is focused on stocking, organizing, rotating, and maintaining product on the sales floor, working under the guidance of the department leader and store manager as part of the retail team.

Additional tasks may be assigned at times by your supervisor. Consideration will be given to your current workload and duties.

Key Areas of Responsibility:

Stocking and Product Flow

• Restock shelves and tables with clean, quality household items from backstock or processing carts
• Ensure items are properly categorized, displayed, and easy for guests to shop
• Maintain a steady flow of product to keep shelves looking full and fresh

Organization and Cleanliness

• Keep the household area clean, tidy, and visually appealing throughout the shift
• Organize and straighten shelves, remove broken or misplaced items
• Wipe down shelves and product surfaces as needed

Pulling Unsold Product

• Follow the store’s color tag rotation schedule
• Pull and remove items that have passed their selling cycle
• Assist with preparing pulled items for recycling, rotation, or disposal

Guest Interaction

• Greet guests warmly and respond to questions about household items
• Offer assistance when appropriate and direct guests to other departments when needed

Team Support

• Assist with store-wide recovery, cleanliness, and special projects
• Complete register shifts as assigned
• Complete other tasks as assigned by leadership

Workplace Environment

Physical Conditions

• Work is performed indoors in a retail environment
• Exposure to dust, cleaning supplies, changing temperatures, and used goods is common.

Physical Demands

• Frequent standing, walking, bending, reaching, lifting, and repetitive movements
• Ability to lift and move up to 25 pounds regularly and up to 50 pounds occasionally, either alone or with assistance

Work Schedule

• Monday through Friday: 8:00 AM to 5:00 PM
• Expect occasional evening, holiday, and weekend shifts.
• A minimum of one evening shift and one Saturday shift per month will be scheduled in place of a regular shift.

Desired Skills & Qualifications:
Basic Skills

• Active Listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Reading Comprehension- Understanding written sentences and paragraphs in work-related documents.
• Speaking- Talking to others to convey information effectively.

Social Skills

• Coordination- Adjusting actions in relation to others' actions.
• Service Orientation- Actively looking for ways to help people.

Desktop Computer Skills

• Internet- Navigating the Internet to find information, including the ability to open and configure standard browsers; use searches, hypertext references, and transfer protocols; and send and retrieve electronic mail (e-mail).
• Navigation- Using scroll bars, a mouse, and dialog boxes to work within the computer's operating system. Being able to access and switch between applications and files of interest.

Experience/Training Required:

No previous experience or training required.

Compensation/Benefits:
This position may be classed as full time or part time based on average hours scheduled per week.

Full-time

This is a non-exempt full-time position. Overtime pay rate applies for time worked over 40 hours per week.
Paid Medical Leave, MEC, and Life Insurance are included, optional health benefits include Vision, and HDHP. Paid vacation begins to accrue after 30 days.
Compensation will be paid twice a month, on the 7th and 21st of each month.

Part-time

This is a non-exempt part-time position scheduled for 30 hours or less per week. Overtime pay rate applies in the case that more than 40 hours are worked in a week.
Paid Medical Leave is included. Additional paid time off benefits are not included for part-time employees.
Compensation will be paid twice a month, on the 7th and 21st of each month.

Additional information:

We encourage all staff to participate in community life, and volunteer opportunities may occasionally arise outside the scope of regular job responsibilities. Any participation in these activities is welcomed but considered voluntary and unpaid.

Employee Acknowledgement:

By signing below, I acknowledge that I understand the expectations, responsibilities, and requirements of the Retail Household Associate position. I understand that this job description may be reviewed and updated as needed by New Horizons Thrift Store leadership.

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