Assistant Manager-Physical Plant and Grounds

Assistant Manager-Physical Plant and Grounds
New Horizons Village (NHV) / Middlebury
FLSA Status: Exempt

Reports To: Manager of Physical Plant and Grounds 

General Statement of Duties and Responsibilities

The Assistant Manager of Physical Plant and Grounds is responsible for ensuring the effective functioning, safety, and preservation of all campus facilities. This role oversees the full lifecycle of supervision of maintenance staff, contractors and assistance to develop and maintain operational policies and preventive maintenance programs, coordinate vendor and project management activities, and ensures compliance with OSHA safety standards. The Assistant Manager helps maintain a safe, efficient, and well‑maintained environments for all residents, staff, and visitors. The Assistant Manager will be responsible for supervision of Maintenance workers and oversight of Housekeeping. 

Essential Duties and Responsibilities 

1. Perform general maintenance and basic repairs (carpentry, plumbing, painting, HVAC, etc.) across apartments, community buildings, and outbuildings.
2. Supervision of maintenance staff including completion of performance evaluations. 
3. Create and manage a preventive maintenance program to ensure all facilities and assets remain in good repair and safe.
4. Manage the receiving process: receive, inventory, and label assets; verify shipments meet specifications and purchase order requirements.
5. Maintain organized, accessible documentation (utilizing technology solutions when appropriate).
6. Oversee technical, licensed, and service vendors, including bid coordination, evaluation, and selection.
7. Develop, implement, and maintain department safety standards, training, and documentation in full compliance with OSHA requirements.
8. Lead the Safety Committee.
9. Maintain a department calendar to support effective communication and planning (vendor visits, staff schedules, etc.).
10. Oversee the housekeeping contract and on-site vendor personnel.
11. Assist with setup, breakdown, and cleanup for special events.
12. Participate in the on-call rotation and support occasional events and emergency responses as needed at NHV and Middlebury.
13. Perform other duties as assigned.

Requirements 

1. Strong time‑management and organizational skills.
2. Ability to analyze requests, determine needs, prioritize tasks, and present information clearly to internal partners.
3. Excellent professional communication skills with staff, residents, vendors, and stakeholders.
4. Effective problem‑solving abilities.
5. Strong analytical skills and high attention to detail.
6. Commitment to quality, accuracy, and timely completion of work.
7. Strong written and verbal communication skills, with the ability to translate technical information when needed.
8. Flexibility and adaptability in dynamic or changing situations.
9. Demonstrated initiative and the ability to work independently.

Physical Requirements 

1. Prolonged periods of standing and walking.
2. Ability to climb ladders and bend, crouch, or crawl into difficult or confined spaces.
3. Ability to lift up to 50 pounds unassisted.

Minimum Qualifications 

• 3 years of progressive experience in facilities maintenance, building operations, or physical plant management.
• Strong knowledge of mechanical, electrical, plumbing, HVAC, and life‑safety systems.
• Working knowledge of ADA, OSHA, and applicable building codes.
• Valid driver’s license with an acceptable driving record.

Core Competencies 

• Leadership & Team Management – Ability to motivate, coach, and guide staff.
• Communication & Collaboration – Works effectively with residents, staff, and vendors.
• Problem Solving & Decision Making – Identifies issues, evaluates options, and implements solutions.
• Strategic Planning & Prioritization – Manages competing priorities and long‑term goals.
• Technical Aptitude & Continuous Improvement – Learns and applies new systems and technologies.
• Customer Service Orientation – Provides high‑quality, resident‑focused service.
• Professionalism & Accountability – Demonstrates integrity, reliability, and sound judgment.

Disclaimer

This job description outlines the general nature and level of work expected for this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications required and may be revised at any time.

EEO Statement:

New Horizons, Inc. is committed to hiring and retaining a diverse workforce. New Horizons, Inc. considers applicants for employment without regard to and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does New Horizons, Inc. discriminate on the basis of sexual orientation or gender identity or expression.