Spanish Language Liaison (Greenville)

NEW HORIZON FAMILY HEALTH SERVICES

Position Description

JOB TITLE: Spanish Language Liaison

DEPARTMENT: Operations

SUPERVISOR: Site Manager or Practice Manager

STATUS: Non-Exempt

**IMPORTANT NOTE**

THIS DOCUMENT DOES NOT CREATE AN EXPRESS OR IMPLIED CONTRACT OF EMPLOYMENT

Job Summary

Under the direct supervision of the Site Manager or Practice Manager, the Spanish Language Liaison is responsible for assisting Spanish speaking patients with appointments, non-clinical customer service interactions with the lab and pharmacy, and general assistance to the Practice Manager or Site Manager. The Spanish Language Liaison is not a medical interpreter, and this employee is not qualified for nor should they be asked to assist anyone with medical interpretation. The Spanish Language Liaison interacts with patients/visitors in a courteous, appropriate, respectful manner at all times. This position performs the following duties in accordance with the established policy and procedures of New Horizon Family Health Services to assist Spanish-speaking patients.

DUTIES PERFORMED

• Offers general assistance to employees and patients through facilitating communication in Spanish
• Refers employees or patients to a medical interpreter to assist with any medical interpretation
• Screens voicemails or incoming telephone calls, takes messages, transfers calls, or records received information accurately and distributes messages to the appropriate person in a timely manner.
• Assists with efficient patient flow by navigating patients to the appropriate location.
• Assists PSRs during the check-in process for Spanish speaking patients
• Schedules appointments, makes patient appointment reminder calls, and retrieves medical records, as needed.
• Assists with non-clinical customer service interactions with the lab and pharmacy
• Notifies members of management of suspicious activity observed in or around Center property.
• Maintains a neat/well-organized work area.
• Participates in CQI, other internal committees, special projects/observances or activities that promote improvements in organizational performance and/or advance the mission, goals and objectives of New Horizon Family Health Services.
• Must hold all patient Protected Health Information (PHI), other patient personal information and agency information in confidence, in accordance with the attached Employee Confidentiality Statement.
• Actively participate in and comply with all aspects of the NHFHS Corporate Compliance Program, follow the Program Code of Conduct and obey all relevant laws, statutes, regulations and requirements applicable to Medicaid, Medicare and other State and Federal health care programs.
• Observes schedule for work, lunch and breaks.
• Performs any other duties as assigned by the Site Manager / Practice Manager, NCSSD, CMO, CEO or designee in their absence.
  
  

New Horizon Family Health Services, Inc. reserves the right to revise or change job duties and responsibilities as the need arises. THIS DOCUMENT DOES NOT CREATE AN EXPRESS OR IMPLIED CONTRACT OF EMPLOYMENT.

Qualifications

Education

• Required:
• A minimum of high school diploma or GED equivalent
• Proficiency in oral and written Spanish and English language skills
  
  

Experience

• Preferred:
• two (2) years of experience in a medical office, and
• working knowledge of Electronic Health Records (EHR)
  
  

Required

• Must have a working knowledge of computer programs and professional construction of sentences in Spanish and English
• Has ability to speak and communicate effectively with co-workers, patients and the public.
• Must have the physical capacity to perform required tasks.
• Has pleasant personality, pleasing, professional appearance and disposition.
• Must demonstrate:
• excellent spelling
• speaking clearly and grammatically correct
• the ability to understand and follow, in detail, both verbal and written instructions
• the ability to accept responsibility as indicated
• being a motivated and enthusiastic learner
• a courteous and tactful manner
• the ability to work under stress and work well with others
• exercises discretion and sound judgment when dealing with patients, visitors and co-workers
• following NHFHS policies and procedures regarding personal visits, cell phone usage and clocking-in on time according to your assigned shift
• legible handwriting
  
  

Benefits

New Horizon Family Health Services offers a robust and comprehensive benefit package to full time employees. These choices/options include:

• Vacation plus holidays and sick leave
  
  

Optional Benefits Which Include

• Medical (PEBA State Health Plan), Dental and Vision benefits
• Flexible Spending and Health Savings Accounts
• Voluntary Life Insurance
• Short Term Disability and Long Term Disability
• Optional contribution to a 403 (b) Retirement Plan, with up to 4% employer match after the first year of employment
• Continuing education courses through SC AHEC
  
  

Mission

Our Mission is to provide quality, affordable, compassionate patient-centered health care to improve the health of the communities we serve. Our Vision is that our community will be one of the healthiest in the Nation. Superior patient care is the hallmark of NHFHS.

Community

Greenville, South Carolina is the perfect place to live, work, and play. Greenville is surrounded by mountains, lakes, hiking & biking trails, as well as recreational activities including golf, tennis, water sports, cultural performances and more. Geographically located between Atlanta, GA and Charlotte, NC, with beaches just 3.5 to 4 hours away.

We are an Equal Opportunity employer.