What are the responsibilities and job description for the Patient Service Representative (Dental Office) position at New Horizon Family Health Services?
- Receives all incoming telephone calls to the Department, transfers calls appropriately, takes messages accurately and forwards them in a timely manner.
- Maintains daily patient appointment scheduling, makes patient appointment reminder calls, and retrieves medical records, if necessary.
- Greets patients and visitors in a courteous, respectful manner.
- Registers and/or updates patient demographic information into the patient accounting system on a daily basis.
- Assembles dental charts according to NHFHS guidelines/protocols.
- Identifies medical reports and informs Dentist.
- Analyzes charts and assures correct assembly.
- Notes documentation deficiencies and routes to the appropriate Dentist.
- Maintains neat, orderly and systematic filing area.
- Takes into custody property found on Center grounds; keeps a lost and found record.
- Accepts patient-related information from various sources and ensures report gets to the appropriate person.
- Monitors the incoming FAX transmittals and distributes to the appropriate Dentist.
- Responds to dentist’s requests for appropriate reports in a timely manner.
- Assists with scheduling “in-house” referrals and procedures as well as other referrals as directed.
- Makes appointment(s) for required procedures and consultations with specialists per dentist orders and treatment records, and directs patient accordingly.
- Collects and enters patient payments [advance payments and payments on account (POA)] into the patient accounting system on a daily basis.
- Notifies Facilities Manager, Office Manager, Dentist, Chief Operating Officer (COO), Chief Executive Officer (CEO) and/or management of presence of suspicious activity observed in or around Center property.
QUALIFICATION
Education
Experience
Other Requirements
- Ability to speak and communicate effectively with co-workers, patients and the public.
- Pleasant personality, pleasing, professional appearance and disposition.
- Must be punctual and extremely reliable.
- Ability to understand and follow in detail both verbal and written instructions.
- Exercises discretion and sound judgment when dealing with patients, visitors and co-workers.
Benefits:
New Horizon Family Health Services offers a robust and comprehensive benefit package to full time employees. These choices/options include:
- Vacation plus holidays and sick leave
Optional Benefits which include:
- Medical (PEBA State Health Plan), Dental and Vision benefits
- Flexible Spending and Health Savings Accounts
- Voluntary Life Insurance
- Short Term Disability and Long Term Disability
- Optional contribution to a 403 (b) Retirement Plan, with up to 4% employer match after the first year of employment
- Continuing education courses through SC AHEC
Mission:
Our Mission is to provide quality, affordable, compassionate patient-centered health care to improve the health of the communities we serve. Our Vision is that our community will be one of the healthiest in the Nation. Superior patient care is the hallmark of NHFHS.
Community:
Greenville, South Carolina is the perfect place to live, work, and play. Greenville is surrounded by mountains, lakes, hiking & biking trails, as well as recreational activities including golf, tennis, water sports, cultural performances and more. Geographically located between Atlanta, GA and Charlotte, NC, with beaches just 3.5 to 4 hours away.
We are an Equal Opportunity employer.