(CSS) Clinical Support Specialist

About New Horizon Family Health Services, Inc.

New Horizon Family Health Services has been improving the health of the communities we serve since 1992. With locations in Greenville, Greer, and Travelers Rest in Upstate South Carolina, we are dedicated to providing quality, compassionate health care for individuals and families in need of a medical home. Our years of experience and commitment to excellence have earned us the reputation as a trusted source of quality medical care and related services.

Our medical staff provide primary medical, dental and behavioral health care to anyone in need of those services. We offer a range of health care services which include preventive care, as well as management of chronic medical conditions such as diabetes, arthritis, digestive disorders, and more. We accept private insurance, Medicare, Medicaid, and offer a sliding fee discount for those who qualify.

Exceptional care and patient satisfaction are at the heart of everything we do. We’re honored to support your health journey and strive to be your first choice for comprehensive, compassionate health care.

NOTE: New Horizon Family Health Services operates multiple locations throughout Greenville, Greer, Travelers Rest, and Berea. Candidate placement and worksite assignments will be determined at the discretion of the Executive Team, based on organizational needs and operational priorities.

Job Summary

The Clinical Support Specialist works under the supervision of the Program Director/ Mallard Site Manager to provide referral and patient flow support to NHFHS Care Teams.

Duties Performed

• Demonstrates a working knowledge of the EHR, clerical and referral processes.
• Receives and processes patient-related information from multiple sources, ensuring timely and accurate delivery to the appropriate departments or individuals.
• Helps support the achievement of provider productivity goals.
• Establishes and maintains effective working relationships with all members of the health care team and demonstrates appropriate communication skills.
• Works to process provider referral orders in a timely fashion and forwards necessary EHR information as needed and required for each individual order.
• Schedules In-House referrals as needed and follows established processes and guidelines.
• Schedules External referrals for various procedures including, but not limited to, radiological procedures and consultations with specialists as ordered by medical providers and directs patients accordingly.
• Obtains necessary referral pre-authorizations.
• Records for referral orders are forwarded via EHR Fax.
• Communicates all “stat” reports/issues immediately to appropriate team members (MD, FNP, RN / LPN, MA, PM, or CN).
• If unable to complete a referral, reports immediately to the referring Provider.
• Understands the purpose of and has a working knowledge of Patient Centered Medical Home concepts.
• Tracking: works with Task Management and clinical staff, as needed, to track outcomes for referrals, hospitalizations, pap smears, vouchers and other required information supporting Patient Centered Medical Home guidelines.
• Communicates clerical supply needs to the immediate supervisor in a timely manner.
• Secures necessary referral pre-authorizations in accordance with payer guidelines and organizational policies.
• Contributes constructive ideas for a more efficient referral process.
• Attends staff development programs as required.
• Attends monthly staff meetings / developmental programs and contributes constructive ideas for more efficient referral processes.
• Maintains confidentiality of patient information at all times.
  
  

Qualifications

• EDUCATION:
• REQUIRED:
• High school diploma or GED equivalent.
• CNA. MA, PCT or minimum of 1 year of related work experience.
• PREFERRED:
• 1-2 years higher education in related field or social work fields.
• EXPERIENCE:
• REQUIRED:
• Electronic Health Records Experience
• PREFERRED:
• One year experience within a community healthcare setting
  

Benefits And Perks

New Horizon Family Health Services offers a robust and comprehensive benefit package to full time employees.

• Automatic:
• Annual Leave
• Sick leave
• Up to 12 Paid Holidays plus your birthday
• Eligibility for 2 annual bonuses after 1 year of employment when defined eligibility criteria are met
• Continuing education courses through SC AHEC
• Various employee discounts. I.e., Verizon, AT&T, YMCA, etc.
• Eligibility for the Public Service Loan Forgiveness (PSLF) Program
• Optional:
• Medical (PEBA State Health Plan), Dental and Vision benefits
• Flexible Spending and Health Savings Accounts
• Voluntary Life Insurance
• Short Term Disability and Long Term Disability
• Accident and Critical Illness Coverage
• 403 (b) Retirement Plan, with up to 4% employer match after the first year of employment
  

Mission

Our Mission is to provide quality, affordable, compassionate patient-centered health care to improve the health of the communities we serve. Our Vision is that our community will be one of the healthiest in the Nation. Superior patient care is the hallmark of NHFHS.

ICARE Values

The ICARE values of New Horizon Family Health Services guide our employees toward achieving the mission of our company and our vision for our community. Our values stand for Integrity, Collaborations, Accountability, Respect, and Enrichment.

Community

Greenville, South Carolina is the perfect place to live, work, and play. Greenville is surrounded by mountains, lakes, hiking & biking trails, as well as recreational activities including golf, tennis, water sports, cultural performances and more. Geographically located between Atlanta, GA and Charlotte, NC, with beaches just 3.5 to 4 hours away.

We are an Equal Opportunity Employer.