What are the responsibilities and job description for the Information Technology Network Administrator / Supervisor position at New Horizon Family Health Services?
JOB SUMMARY:
The Information Technology Network Administrator / Supervisor works under the direct supervision of the IT Services Manager. This position is responsible for all aspects of corporate network management. Areas of responsibility include installation, configuration and maintenance of network hardware and software, network security, software licensing and ensuring the overall health of the network. In addition, this position will assist the IT Services Manager with identifying, selecting and evaluating outside contractors, as needed.
DUTIES PERFORMED:
- Serves as network manager by coordinating the installation and connectivity of computer and network systems to ensure the stable operation of the organization’s IT assets. This includes developing, configuring, maintaining, supporting and optimizing all new and existing network hardware, software and communication links as well as backups to all critical IT system file servers.
- Ensures adequate network connectivity throughout the corporate LAN/WAN
- Infrastructure. Researches and resolves problems with server-related issues.
- Assigns network addresses, routing protocols and configures all directory services.
- Develops, maintains, and updates documentation of all assignments.
- Responsible for the assignment and management of all corporate email accounts, phone systems, and corporate mobile phones.
- Responsible for the setup and deployment of all servers in coordination with the IT
- Project Specialist and/or Information Systems Specialist as required.
- Maintains all network services including file servers, network printers, VPN gateways, firewalls and intrusion detection systems.
- Develops and performs periodic internal security compliance audits at least annually.
- Reports results and recommendations to the IT Services Manager. Corrects any security issues identified during the assessment.
- Assists the Facilities Director with the completion of an annual inventory of corporate
- equipment and assets.
- Collects required information needed to prepare the annual IT budget, cost reports, and other special reports as needed.
- Prepares and presents monthly/annual reports and special reports to the IT Services Manager, as required.
- Responsible for completion of data recovery efforts as required.
- Trains and supports system end users and technical staff as needed.
- Researches, resolves and responds to questions in a timely manner.
- Maintains an updated inventory list (by unit/satellite) and contacts list for assigned computer hardware/software vendors.
- Establishes and maintains good working relationships with all computer hardware/software vendors, Executive Management, supervisors and other personnel.
- Performs any other duties as assigned by the IT Services Manager, COO or CEO.
QUALIFICATIONS:
- EDUCATION:
- REQUIRED:
- Minimum of two years associate degree in computer information technology, or related field and five years of experience, preferably in a healthcare setting.
- PREFERRED:
- Bachelor’s degree in computer information technology or a related field and three years of experience, preferably in a healthcare setting.
- REQUIRED:
EXPERIENCE:
- REQUIRED:
- Minimum of three years relevant progressively responsible network administrative experience.
- Minimum of two years supervisor experience.
- Knowledgeable with LAN/WAN, TCP/IP, DNS, VPNs, routing protocols, network devices, server configurations, and monitoring software.
- Experience supporting multiple geographic sites
- Experience Server Administration including:
- Installation, configuration, and upgrades Backup and recovery
- Performance tuning and query optimization SQL Server Agent
- High availability (Always On Availability Groups or Failover Clustering)
- Database security and permissions
- PREFERRED:
- One or more certifications in the following in a healthcare setting
- CompTIA Network
- Cisco CCNA
- Azure
- Security
Benefits and Perks:
New Horizon Family Health Services offers a robust and comprehensive benefit package to full time employees.
New Horizon Family Health Services offers a robust and comprehensive benefit package to full time employees.
- Automatic:
- Annual Leave
- Sick leave
- Up to 12 Paid Holidays plus your birthday
- Eligibility for 2 annual bonuses after 1 year of employment when defined eligibility criteria are met
- Continuing education courses through SC AHEC
- Various employee discounts. I.e., Verizon, AT amp;T, YMCA, etc.
- Eligibility for the Public Service Loan Forgiveness (PSLF) Program
- Optional:
- Medical (PEBA State Health Plan), Dental and Vision benefits
- Flexible Spending and Health Savings Accounts
- Voluntary Life Insurance
- Short Term Disability and Long Term Disability
- Accident and Critical Illness Coverage
- 403 (b) Retirement Plan, with up to 4% employer match after the first year of employment
Mission:
Our Mission is to provide quality, affordable, compassionate patient-centered health care to improve the health of the communities we serve. Our Vision is that our community will be one of the healthiest in the Nation. Superior patient care is the hallmark of NHFHS.
ICARE Values:
The ICARE values of New Horizon Family Health Services guide our employees toward achieving the mission of our company and our vision for our community. Our values stand for Integrity, Collaborations, Accountability, Respect, and Enrichment.
Community:
Greenville, South Carolina is the perfect place to live, work, and play. Greenville is surrounded by mountains, lakes, hiking amp; biking trails, as well as recreational activities including golf, tennis, water sports, cultural performances and more. Geographically located between Atlanta, GA and Charlotte, NC, with beaches just 3.5 to 4 hours away.
We are an Equal Opportunity employer.