What are the responsibilities and job description for the Team Leader - Supported Living Program position at New Hope of Indiana?
New Hope of Indiana is hiring for a full-time Team Leader to supervise two houses within the Supported Living Program. This is a Monday – Friday 8am - 5pm position with some on-call evening and weekend requirements. If you’re looking for a place where you can grow your career while helping people, this is the place.
About Us:
We’ve been voted a Top Workplace by IndyStar for the last 8 years in a row and we truly care about our associates at New Hope.
We have been in the Indy community for over 40 years and we remain committed to supporting individuals and families, encouraging them to live their most independent, fulfilling lives. We are making an impact in our communities every day through services for individuals with disabilities and advocacy efforts.
About the Job – Team Leader:
Being a Team Leader at New Hope of Indiana is more than a job – for many of our team it’s a calling. You and your staff are the key to our success.
- Prioritize and support the emotional, medical, and safety needs of individuals with compassion and respect.
- Advocates for equitable access to services and upholds the rights of all individuals.
- Facilitates growth and independence by mentoring and encouraging progress in alignment with each person’s strengths, goals, and Person-Centered Plan.
- Collaborate with internal and external teams, including consultants and others to ensure comprehensive and inclusive care coordination for individuals.
- Manages and safeguards finances in accordance with New Hope of Indiana’s policy and individual’s competency.
- Maintains Medicaid and Social Security funding.
- Develops and maintains relationships with individuals served, families, staff and others, internal and external.
- Participates in compensated on-call rotation.
- Provides coverage at sites as needed during staff illness, vacations, shortages, etc.
- Maintains appropriate staffing levels that promotes best life practices and good stewardship of resources.
- In collaboration with HR and management, supports evaluation and onboarding of new associates.
- Provides equitable and inclusive training and coaching to team members to promote quality support and professional growth.
- Participates in training and other staff meetings.
- Performs administrative duties including documentation, billing, payroll and budgeting.
- Models Corporate Responsibility ethical business behaviors.
- Promotes connections of individuals served to their community, encouraging natural supports.
- Ensures adherence to New Hope policies and procedures.
- Incorporates the Mission and Core Values of New Hope of Indiana in the work environment.
Our Benefits – the New Hope difference:
New Hope recognizes the importance of a work environment that fosters respect, dignity, diversity, teamwork, personal growth, training, and development. We maintain a compassionate culture that supports work/life balance and we believe in the power of our associates. Each associate enjoys benefits including:
- 403(b) Retirement Plan with Employer Match
- Attractive Medical/Dental/Vision plans
- 100% employer paid short-term/long-term disability
- 100% employer paid basic life and AD&D insurance
- Generous Paid Time Off accrual
- Tuition Reimbursement
- Employee Assistance Program
- Employee Referral Bonus
What skills make a good Team Leader?
- Ability to train and mentor DSPs: Because our DSP’s work with individuals with intellectual and developmental disabilities who can’t always express themselves in ways that are easy to understand, it’s important to be able to train your staff on ways to remain calm and think through solutions even in stressful moments and support them throughout their career.
- Dependability, punctuality and ability to be on call: Being on-time is important both for coworkers and for the individuals we support. For most people (whether you have a disability or not!), a routine is key to staying balanced and comfortable. Because this is an exempt position, you must be willing to work flexible hours, including evenings, nights and weekends.
- Observant and intuitive: You will oversee our DSPs. They are the frontline of support for individuals, and often they are able to tell when something isn’t quite right. Even family members or doctors might not be able to notice when something is off, so it’s important that DSPs are trained and supported to make these observations.
- Interpersonal skills and a strong sense of teamwork: Providing support for another person, sometimes around the clock, is a team-oriented task that requires a lot of coordination and flexibility. Being a Team Leader means being part of a team that must work smoothly and collaboratively for the individuals we serve!
What Qualifications do I need to be a Team Leader?
- High School Diploma or GED.
- At least 1 year of work experience working with adult individuals with intellectual and developmental disabilities living in a residential home.
- People management (direct supervision) experience (preferred).
- A valid Indiana Driver’s License and acceptable driving record.
- Proof of current auto insurance.
- Be willing to use personal vehicle to transport individuals, as needed.
- Willing to work flexible hours, including evenings, nights and weekends, as needed.
Our Commitment to Diversity, Equity, Inclusion and Accessibility:
We’re taking steps to make sure our culture is inclusive and that our processes and practices promote equity for all. We welcome and encourage applications from anyone.
New Hope of Indiana provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.