What are the responsibilities and job description for the Director of Operations position at New Hanover Health Network?
Description
Committed to bringing healthcare into communities and communities into healthcare since 1978, NEW Health is rural northeast Washington’s leading non-profit primary care provider. We treat all patients with the respect they deserve while providing high-quality, integrated medical, dental, behavioral health, and pharmacy services.
NEW Health has been named one of the best places to work in the Inland Northwest! We set the standard to advance employees within our organization and hold ourselves accountable by tracking employee advancement as one of our key performance indicators. Our workforce development program, NEW Health University, is nationally recognized for developing local career pathway training. We provide all of our staff with paid, on-the-job training to ensure you are confident and successful in your position.
Our workforce development program, NEW Health University, is nationally recognized for developing local career pathway training with a goal to retain rural youth. For providers, this means you will be surrounded by a well-trained support team so you can focus on treating your patients.
Loan Repayment Opportunities
NEW Health is a non-profit federally qualified health center (FQHC). NEW Health is a member of the National Health Service Corps (NHSC) scholarships and loan repayment program. We are an NHSC approved site with a Primary Care HPSA Score of 17, a Dental HPSA Score of 20, and a Mental Health HPSA Score of 20. Additionally, NEW Health licensed health professionals are eligible to apply for the Washington State Health Professional Loan Repayment Program.
Benefits With You And Your Family In Mind
Purpose Of Job
Promote health and wellness within our communities by providing leadership that aligns with NEW
Health’s mission and values for clinics, departments, and programs through the following:
Essential Duties And Responsibilities
Education/Experience: Bachelor’s degree in Business of Healthcare Administration or equivalent
experience preferred. Previous experience in a community health care setting preferred. Three years of
Experience In Operations And Three Years Supervisory Experience Required.
Skills: Computer skills required. Excellent oral and written communication skills, time management and
multi-tasking skills required. Attention to detail skills required. Ability to maintain high level of
confidentiality required.
Physical Demands
Required to stand, sit and be mobile 1/3rd to 2/3rdsof the time. They are to use hands to finger, handle or
feel over 2/3rds of the time, while reaching with hands and arms occurs 1/3rd of the day. Climbing or
balancing, stooping, kneeling, or crouching occurs less than 1/3rd of the time. Communication by
talking/hearing occurs over 2/3rds of the day. Amount of time spent lifting or exerting force is about 50%
for up to 10lbs and less than 1/3rd of the time up to 25-40lbs. Rarely is there a need to lift more than
41lbs.
Committed to bringing healthcare into communities and communities into healthcare since 1978, NEW Health is rural northeast Washington’s leading non-profit primary care provider. We treat all patients with the respect they deserve while providing high-quality, integrated medical, dental, behavioral health, and pharmacy services.
NEW Health has been named one of the best places to work in the Inland Northwest! We set the standard to advance employees within our organization and hold ourselves accountable by tracking employee advancement as one of our key performance indicators. Our workforce development program, NEW Health University, is nationally recognized for developing local career pathway training. We provide all of our staff with paid, on-the-job training to ensure you are confident and successful in your position.
Our workforce development program, NEW Health University, is nationally recognized for developing local career pathway training with a goal to retain rural youth. For providers, this means you will be surrounded by a well-trained support team so you can focus on treating your patients.
Loan Repayment Opportunities
NEW Health is a non-profit federally qualified health center (FQHC). NEW Health is a member of the National Health Service Corps (NHSC) scholarships and loan repayment program. We are an NHSC approved site with a Primary Care HPSA Score of 17, a Dental HPSA Score of 20, and a Mental Health HPSA Score of 20. Additionally, NEW Health licensed health professionals are eligible to apply for the Washington State Health Professional Loan Repayment Program.
Benefits With You And Your Family In Mind
- Four weeks of paid time off plus nine paid holidays
- Medical and Vision insurance for you and your family is 100% paid for by NEW Health
- Health Savings Account and Flexible Spending Account options
- Free Life Flight membership for your family
- 401(k) plan with matching contribution
- Continuing Professional Education, license, and tuition reimbursement opportunities
Purpose Of Job
Promote health and wellness within our communities by providing leadership that aligns with NEW
Health’s mission and values for clinics, departments, and programs through the following:
Essential Duties And Responsibilities
- Oversee day-to-day operations at clinic sites to ensure business is conducted efficiently and effectively.
- Communicates and explains new objectives, policies, and procedures to Clinic Operations Managers and meets with staff as necessary to support changes.
- Monitors clinic inventory management, workflow processes, production, schedules, and staffing to ensure operational continuity, efficiency, and productivity.
- Creates, implements, and monitors key performance indicators (KPIs) related to clinical operations to measure organization efficiency and effectiveness.
- Directs process improvement activities to improve clinic operations and collaborate with other departments as necessary
- Collaborate with Clinic Operations Managers to create and maintain clinic budgets to achieve financial goals.
- Provides mentorship to Clinic Operations Managers and provides appropriate training and coaching to develop future leaders
- Monitors and works to improve the patient experience and satisfaction.
- Maintenance Department: Supervises Facilities Manager and maintenance department.
- Ensures all organizational activities and operations are carried out in compliance with local, state, and federal regulations and laws governing business operations.
- Incident Response: Supports safety committee to design and implement operational incident response policies, procedures, and workflows.
- Performs other duties as assigned.
- Travel may be required.
Education/Experience: Bachelor’s degree in Business of Healthcare Administration or equivalent
experience preferred. Previous experience in a community health care setting preferred. Three years of
Experience In Operations And Three Years Supervisory Experience Required.
Skills: Computer skills required. Excellent oral and written communication skills, time management and
multi-tasking skills required. Attention to detail skills required. Ability to maintain high level of
confidentiality required.
Physical Demands
Required to stand, sit and be mobile 1/3rd to 2/3rdsof the time. They are to use hands to finger, handle or
feel over 2/3rds of the time, while reaching with hands and arms occurs 1/3rd of the day. Climbing or
balancing, stooping, kneeling, or crouching occurs less than 1/3rd of the time. Communication by
talking/hearing occurs over 2/3rds of the day. Amount of time spent lifting or exerting force is about 50%
for up to 10lbs and less than 1/3rd of the time up to 25-40lbs. Rarely is there a need to lift more than
41lbs.