Benefits Administrator

Job Summary

Manages the day-to-day administration of employee benefits, retirement, and wellness programs. Acts as the primary liaison between insurance providers, recordkeepers, vendors, and employees to ensure accurate plan administration and high-quality employee support. Balances HRIS/data management with a service-oriented approach to employee wellness.

Essential Duties & Responsibilities

• Benefits Administration: Administer medical, dental, vision, life insurance, disability, and leave benefits; support FSAs and HSAs.
• Retirement Plan Administration: Administer 401(k) and deferred compensation plans (enrollments, contribution changes, loans, hardship withdrawals, rollovers, beneficiary updates, distributions) in accordance with plan documents and regulations.
• Enrollment & Life Events: Manage enrollments, life event and qualifying event changes, terminations, and annual open enrollment processes.
• Employee Support: Serve as first point of contact for benefits and retirement questions; assist with complex claims and eligibility issues.
• Open Enrollment Management: Coordinate annual open enrollment (system configuration, communication materials, and information sessions).
• Wellness Program Administration: Coordinate wellness challenges, screenings, incentives, employee assistance resources, and health education campaigns; drive participation through outreach and communications; track metrics and recommend improvements.
• Compliance & Filings: Monitor compliance with federal/state/local requirements (ERISA, HIPAA, COBRA, ACA, IRS rules, FMLA/leave laws). Support required filings (e.g., Form 5500) and assist with benefits/retirement audits and reporting.
• Vendor Management: Interface with brokers, carriers, recordkeepers, trustees, investment advisors, wellness vendors, and third-party administrators; resolve administrative issues and track service levels.
• Financial Oversight: Reconcile monthly benefits invoices and retirement billing; audit billing accuracy; coordinate employee deductions and employer contributions with Payroll; ensure timely remittance.
• HRIS & Recordkeeping: Maintain accurate benefits/retirement/wellness records in HRIS; ensure data integrity and confidentiality (HIPAA-level discretion).
• Leave Administration: Administer FMLA, short-term disability, and other leave-of-absence requests; ensure documentation and return-to-work coordination.
• Cross-Functional Support: Partner with HR leadership on benefits strategy, retirement governance, wellness initiatives, and continuous process improvement.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, Finance, Health Administration, or related field, or equivalent experience.
• 2-5 years experience in benefits administration, retirement plan administration, wellness program administration.
• Working knowledge of employee benefits and qualified retirement plans (401(k), deferred compensation) and wellness programs.
• Knowledge of applicable regulations: ERISA, IRS, ACA, COBRA, HIPAA, FMLA (and applicable leave laws).
• Experience with HRIS and payroll systems; strong Microsoft Office skills.
• Strong organizational, analytical, and problem-solving skills; excellent written/verbal communication.
• Familiarity with retirement plan recordkeeping platforms and wellness administration platforms.
• High accuracy, discretion, and attention to detail.

Working Conditions / Physical Requirements

• Primarily office, work in onsite only.
• Domestic travel approximately 10%.
• Sitting and/or standing for extended periods.
• Willingness to come in early/stay late as needed to complete time-sensitive tasks.

Equal Opportunity / Eligibility: NHBB is an equal opportunity employer. All applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

Due to U.S. export control laws, candidate must be a U.S. citizen, U.S. permanent resident, or have asylum/refugee status in the U.S.

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