Care Coordination Program Manager

Join New Freedom – Where Second Chances Become Bright Futures

About Us
At New Freedom, we don’t just believe in second chances—we help people thrive because of them. We are a dynamic, compassionate, and peer-driven community dedicated to empowering justice-involved and formerly incarcerated individuals to successfully rebuild their lives and reintegrate into society.

Our approach blends empathy with action—offering tools, mentorship, and unwavering support that transforms lives, families, and communities. When you join New Freedom, you join a movement that creates personal, societal, and economic change every single day.

If you’re driven by purpose, passionate about people, and ready to make a lasting impact, this is where you belong.

Why You’ll Love Working Here

We take care of the people who take care of others. At New Freedom, you’ll enjoy:

• Competitive pay – because your impact matters
• Enhanced health insurance- wellness shouldn’t be a burden
• $0 Medical Plan available and other majority paid by company options
• $0 primary care co-pay
• $2,000 - $10,000 FREE Health Reimbursement Account (Plan Type Varies)
• Flexible Spending Account- medical and dependent care options
• Low-cost dental, vision, & supplemental coverage- to further support your health
• Company-paid life insurance & short-term disability – for unexpected needs
• Employee Assistance Program – confidential support for life’s challenges
• Voluntary Pet Insurance – medical assistance for your furry family
• 401(k) with company match – invest in your future while you invest in others
• Generous paid time off – including sick days, holidays, vacations, and more
• Free meals, snacks, drinks, & gym access – fuel your body and mind
• Free onsite training & certifications – CPR, Safety Care, Peer Support, and more

About the Position – Care Coordination Program Manager

New Freedom’s Care Coordination Program Manager plays a crucial role in delivering exceptional care coordination services to our members within our intensive outpatient and supportive housing facilities. In this position, the Care Coordination Program Manager assumes responsibility for coordinating all clinic, wellness, and laboratory operations onsite, aligning them with regulatory and compliance standards as well as with our company mission and values. Additionally, they actively collaborate with services to ensure our members have access to the best resources available. Beyond these responsibilities, the Care Coordination Program Manager serves as the manager of our internal Care Coordination department. They provide guidance and support, going above and beyond to surpass the continuum of care needs of our members. By excelling in this multifaceted role, our Care Coordination Program Manager ensures that New Freedom's commitment to delivering exceptional member care and experiences remains unwavering.

Your Impact Will Include:

• Serve as primary liaison with third‑party medical, MAT, lab, and wellness providers to support member outcomes.
• Coordinate care with external partners and internal departments to ensure seamless service integration.
• Provide direct oversight to Care Coordination Case Management staff and promote health and wellness practices.
• Manage resources and workflows across care coordination services within New Freedom facilities.
• Develop, track, and update reports, metrics, and systems that support care coordination operations.
• Support staff with problem‑solving, conflict resolution, coaching, and performance development in partnership with leadership and HR.
• Ensure accuracy and compliance in EMR documentation, regulatory requirements, policies, and procedures.
• Contribute to quarterly goal‑setting, maintain accountability toward KPIs, and participate in required supervision and continuing education.
• Performing additional duties as assigned to support our mission.

Where You’ll Work

• Primarily onsite at our offices.
• Requires occasional travel to program sites/facilities

• Requires flexibility to respond to emergent situations, after-hour calls, or urgent department needs that arise

• Using standard office equipment, plus plenty of face-to-face interaction.
• Some days will require long periods of sitting, standing, or walking.

Culture Fit Test

Think you might be a great fit? Take our quick Culture Survey here:
https://go.cultureindex.com/s/bQwMHI71Ue
Select your desired position and complete the short survey. Can’t find the role listed? Choose “Other Interest – Position Not Listed.”

Equal Opportunity Statement

New Freedom Ops LLC is proud to be an Equal Opportunity Employer, a drug-free workplace, and compliant with Veteran and ADA regulations.

"We’re not here to do small work—we’re here to change lives, rewrite stories, and rebuild communities. At New Freedom, you won’t just have a job. You’ll have a mission: to turn second chances into powerful comebacks."