Care Coordination Case Manager (CRECOOCM-01)

Join New Freedom – Where Second Chances Become Bright Futures

About Us
At New Freedom, we don’t just believe in second chances—we help people thrive because of them. We are a dynamic, compassionate, and peer-driven community dedicated to empowering justice-involved and formerly incarcerated individuals to successfully rebuild their lives and reintegrate into society.

Our approach blends empathy with action—offering tools, mentorship, and unwavering support that transforms lives, families, and communities. When you join New Freedom, you join a movement that creates personal, societal, and economic change every single day.

If you’re driven by purpose, passionate about people, and ready to make a lasting impact, this is where you belong.

Why You’ll Love Working Here

We take care of the people who take care of others. At New Freedom, you’ll enjoy:

• Competitive pay – because your impact matters
• Enhanced health insurance- wellness shouldn’t be a burden
• $0 Medical Plan available and other majority paid by company options
• $0 primary care co-pay
• $2,000 FREE Health Reimbursement Account
• Flexible Spending Account- medical and dependent care options
• Low-cost dental, vision, & supplemental coverage- to further support your health
• Company-paid life insurance & short-term disability – for unexpected needs
• Employee Assistance Program – confidential support for life’s challenges
• 401(k) with company match – invest in your future while you invest in others
• Generous paid time off – including sick days, holidays, vacations, and more
• Free meals, snacks, drinks, & gym access – fuel your body and mind
• Free onsite training & certifications – CPR, Safety Care, Peer Support, and more

About the Position – Care Coordination Case Manager

This position is responsible for everything from administrative tasks to member, employee, physician, and lab support tasks. For adults with recovery and re-entry issues, recovery and success in life depends on good mental and physical health, as well as having satisfying relationships, safe housing, purpose in life, a sense of belonging, and hope for the future. This includes assisting the members on the medical case management side with acquiring and utilizing the skills necessary to become self-sufficient to manage and enjoy their lives.

Your Impact Will Include:

• Communicate member needs to clinical team members and provide timely follow-up to support coordinated, high-quality care.
• Deliver supportive services, including assistance with maintaining, monitoring, and modifying covered medical services, while offering compassionate attention to members and families.
• Maintain accurate and confidential clinical records by documenting medical histories, vitals, test results, appointments, and all member interactions.
• Coordinate daily administrative operations such as scheduling, check-in/check-out, medical record management, referrals, and support for primary care and Tele-Med/Tele-Psych appointments.
• Assist with monitored urinalysis, drug testing, and COVID-related testing for members and employees in accordance with company protocols.
• Adapt to fluctuating client flow, acuity levels, and operational demands while consistently upholding quality standards.
• Ensure full compliance with healthcare regulations—including HIPAA, OSHA, and organizational policies—and collaborate professionally with leaders, staff, and members.
• Meet assigned KPIs and actively participate in required clinical supervision and continuing education to maintain BHPP/BHT designation and support ongoing professional growth.
• Performing additional duties as assigned to support our mission.

Where You’ll Work

• Primarily onsite at our offices and other facilities.
• Using standard office equipment, plus plenty of face-to-face interaction.
• Some days will require long periods of sitting, standing, or walking.

Culture Fit Test

Think you might be a great fit? Take our quick Culture Survey here:
https://go.apply.ci/s/bQwMHI71Ue
Select your desired position and complete the short survey. Can’t find the role listed? Choose “Other Interest – Position Not Listed.”

Equal Opportunity Statement

New Freedom Ops LLC is proud to be an Equal Opportunity Employer, a drug-free workplace, and compliant with Veteran and ADA regulations.

"We’re not here to do small work—we’re here to change lives, rewrite stories, and rebuild communities. At New Freedom, you won’t just have a job. You’ll have a mission: to turn second chances into powerful comebacks."