What are the responsibilities and job description for the Customer Service Representative position at New Era Plumbing & HVAC?
Customer Service Representative At New Era Plumbing & HVAC, exceptional service starts long before our technicians arrive on-site-it starts with our Customer Service Representatives. With over 15 years of experience serving Dracut and the surrounding communities, we've earned a reputation for reliability, quality, and honest communication. As the first point of contact for our customers, our CSR team plays a vital role in shaping the experience that keeps clients coming back year after year.We're a locally owned and operated company that values teamwork, professionalism, and genuine care for our customers. Using the latest technology and a streamlined scheduling process, we make sure our CSRs have the tools they need to succeed. Whether assisting residents in Hudson, Pelham, Salem, or Windham, you'll be the friendly, knowledgeable voice that ensures every customer feels heard, supported, and confident in choosing us.If you're passionate about helping people, thrive in a fast-paced environment, and want to grow with a company that truly values its team, New Era Plumbing & HVAC is the perfect place to build your career.Primary Job Function: To assist the sales team in reporting and securing leads, educating clients on our products and services, scheduling sales appointments, and closing sales. The Inside Sales Specialist will act as a liaison between the customer and the company, making sure that customer needs are met while maintaining a positive, productive, open line of communication between the customer and all company departments.Work Hours: 8:00 am to 5:00 pm, Monday through Friday, some overtime as neededPay Scale: $22-24/hrWhy Choose New Era Plumbing & HVAC? Unmatched company cultureIndustry-leading pay ratesComprehensive benefits packagePaid time off401(k) with 3% Company MatchHealth & Dental InsuranceShort Term Disability InsuranceGrowth and advancement opportunitiesBirthday is a PAID HOLIDAYCompany outings: Deep Sea Fishing, Summer Cook Outs, Company Breakfasts, Christmas Party Required Qualifications:2 years of relevant experienceExperience in home services industry preferredComfortable with outbound cold callingSuperior Customer Service SkillsProfessional communication: written and verbalWell-organized and the ability to work independentlyProficient with Microsoft Word, Excel, and OutlookAbility to multi-task and strong attention to detailCapable of working in a fast-paced environmentCollaborates well with othersFamiliar with Service Titan or similar CRM systems
Salary : $22 - $24