What are the responsibilities and job description for the Customer Service Representative position at Heritage Home Service?
Overview
Papalia Home Services
Location: Boxborough, MA (In-Person)
Schedule: 11AM - 7:30PM | Monday - Friday with rotating weekends
Papalia Home Services has been serving New England families for over 35 years with trusted plumbing, heating, cooling, and electrical solutions. We’re a locally rooted company with a reputation for excellence. We treat our customers like family and our team like heroes.
We are seeking a Customer Service Representative who thrives on connection, problem-solving, and making every interaction count.
Responsibilities
Answer incoming calls with professionalism and warmth
Schedule service appointments and dispatch technicians
Resolve customer inquiries and ensure satisfaction
Maintain accurate records in our system
Collaborate with team members to ensure smooth operations
Follow up with customers to build lasting relationships
Qualifications
3 years of customer service experience
Experience with high-volume inbound and outbound calls
Strong communication and problem-solving skills
Ability to multitask in a fast-paced environment
Positive, customer-first attitude and team mindset
Basic computer skills (training provided)
Benefits
Competitive hourly pay
Medical, dental, and vision insurance
401(k) with company match
Paid time off and holidays
Flexible shifts
Ongoing training and career advancement opportunities
Supportive and energetic team culture
Compensation
$25.00 – $30.00 per hour
If you’re ready to join a company that values your voice, supports your growth, and makes every day meaningful—apply today and become part of the Heritage Home Service team in Boxborough!
Papalia Home Services may conduct a pre-employment background check and drug test, subject to applicable law.
Salary : $25 - $30