What are the responsibilities and job description for the Residential Drain Technician position at Heritage Home Service?
Join the Heritage Home Service team as a Residential Drain Technician at our Auburn, NH location
Why Heritage?
At Heritage, we live by our core values: "Always Pursue Better," "Treat People Right," and "Do Things Well." We provide a supportive environment where your skills and hard work are recognized and rewarded. Our commitment to service and technical excellence is backed by decades of expertise. Join a company that values both professional growth and a healthy work-life balance!
What You’ll Do:
Drain Cleaning & Clearing – Perform residential drain cleaning using cable machines, high‑pressure jetting equipment, and other tools to clear blockages in sinks, tubs, toilets, main lines, and sewer systems.
Sewer Line Diagnostics – Conduct sewer camera inspections to identify root intrusion, pipe damage, blockages, and system defects.
Troubleshooting & Problem Solving – Diagnose drain and sewer issues, determine root causes, and recommend effective solutions to restore proper flow.
Preventative Maintenance Services – Provide routine drain maintenance, including descaling, root treatment, and system flushing to prevent future issues.
Customer Communication – Clearly explain findings, recommended services, and repair options to homeowners while maintaining a friendly, professional demeanor.
Cost Estimates & Recommendations – Prepare accurate service estimates and educate customers on long‑term solutions such as sewer repair, replacement, or preventative maintenance plans.
Service Titan Documentation – Use Service Titan to document work performed, update job notes, track service history, and manage customer interactions.
Equipment Care & Safety – Maintain drain‑cleaning equipment, follow safety protocols, and ensure all work complies with local codes and industry standards.
Customer Service Excellence – Deliver exceptional service, resolve concerns promptly, and ensure a positive customer experience from start to finish.
What You’ll Bring:
- Experience – 2–3 years of experience in drain cleaning, sewer maintenance, or a related residential service role.
- Technical Skills – Proficiency with cable machines, jetters, sewer cameras, locators, and other drain‑cleaning tools.
- Service Software – Experience with Service Titan or similar field‑service software preferred.
- Communication Skills – Strong ability to communicate clearly with customers and team members.
- Attention to Detail – Ability to accurately diagnose issues and perform work that meets safety and code standards.
- Customer‑Focused Mindset – Commitment to delivering high‑quality service with professionalism and a positive attitude.
- Driver’s License – Valid driver’s license with a clean driving record.
What We Offer:
- Up to 4% match on 401(k)
- Health, Dental, Vision Insurance
- Short/Long-Term Disability & Life Insurance
- 48 hours of holiday time a year
- 120 hours of PTO per year available after 90 days
- 20% Family discounts on services
- Referral Bonus Programs
- Take-home truck, tool allowance, uniforms, phone, and tablet provided
Heritage Home Service is an equal opportunity employer committed to providing a workplace free from discrimination and harassment. We value diversity and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected characteristic. All qualified applicants will receive consideration for employment.