Advanced Patient Care Coordinator

Company Description New Era Medical provides a comprehensive range of integrative and natural therapies focused on optimizing health and well-being. The clinic offers advanced services such as IV therapy, EBOO blood oxygen and ozone treatments, blood filtration, IV ozone therapy, hyperbaric oxygen therapy, and red light photobiomodulation. Additional therapies include pulsed electromagnetic field (PEMF) therapy, infrared sauna with halotherapy, spinal decompression, stem cell therapy, joint injections, and personalized nutritional consultations. The team combines these cutting-edge treatments with a patient-centered approach to deliver strong outcomes and empower individuals in their wellness journey. New Era Medical promotes a collaborative environment where team members support patients in achieving sustainable, long-term health improvements.

Role Description The Advanced Patient Care Coordinator is a full-time, on-site role based in Clearwater, FL, responsible for guiding patients through their care experience and ensuring a smooth, supportive visit. This role includes welcoming patients, managing intake forms, verifying basic information, and explaining treatment processes in clear, accessible language. The coordinator schedules and confirms appointments, coordinates provider availability, and supports the efficient flow of patients through various therapies and consultations. Daily tasks also include answering phone calls, responding to patient inquiries, providing follow-up instructions, and collaborating with clinical staff to organize care plans. This position requires maintaining accurate records, upholding privacy and safety standards, and delivering a consistently professional and compassionate patient experience.

Qualifications

• Candidates should possess strong Appointment Scheduling skills, including managing calendars, confirming visits, and coordinating follow-up care.
• Candidates should possess excellent Phone Etiquette skills to handle inbound and outbound calls, relay information clearly, and provide courteous support to patients and partners.
• Candidates should possess Care Coordination skills to help organize treatment plans, communicate between patients and clinical staff, and ensure timely delivery of services.
• Candidates should possess a solid understanding of Medical Terminology to accurately interpret provider instructions and explain procedures to patients in understandable terms.
• Candidates should possess Patient Care skills, demonstrating empathy, professionalism, and the ability to support individuals through integrative and natural therapies.
• Additional beneficial qualifications include experience in a medical or wellness clinic, familiarity with electronic health records or practice management systems, and strong organizational and multitasking abilities.
• A high school diploma or equivalent is required; post-secondary education in healthcare, medical assisting, or a related field is preferred.
• Reliable attendance, adherence to confidentiality and safety standards, and the ability to work collaboratively with a multidisciplinary team are essential.