What are the responsibilities and job description for the Graduate Admission Counselor, hybrid potential position at New England College?
As part of the Graduate and Professional Studies admission team, this position recruits and enrolls incoming graduate students for programs on campus, hybrid and online as part of the overall admissions plan. The Admission Counselor is responsible for achieving enrollment goals for assigned programs. Critical components of this position are proactive outreach to potential students and providing strong support and direction to prospective students from inquiry through enrollment. The position also requires the ability to communicate effectively with a student population consisting of adult, working professionals.
Essential Duties Summary
- Contact prospective students in a timely manner via phone, text, email, and in person.
- Ability to provide support and requested information for inquiring students and answer frequently asked questions for new applicants.
- Identify innovative and creative ways to effectively create awareness of our graduate programs, both on campus and online programs.
- Use problem solving skills to resolve student issues and ensure exceptional customer service.
- Work closely with academic Program Directors to appropriately promote the program to students and to collaborate on tactics to recruit students.
- Work closely with prospective students to understand their educational goals and actively guide them through each phase of the admissions process.
- Use the CRM system to keep student records, log student contacts, create an automated communication plan, and track student progress through the application process.
- Review submitted application files to ensure they are complete to provide an admission decision.
- Plan and participate in on- and off-campus programs hosted by the College to recruit students.
Required Qualifications
Education
- Bachelor degree required
Experience
- Desire to work in College admissions or inside sales environment.
- Experience with a CRM tool is preferred.
- Experience working with an online student population is preferred.
- Experience working with an adult population is preferred.
Skills and Knowledge
- Excellent interpersonal and communication skills;
- Must be comfortable working in a fast paced and multi-tasking environment;
- Should be detail-oriented, and have the ability to organize effectively;
- Must demonstrate ability to work effectively both independently and as part of a team;
- Ability to resolve problems and to develop relevant alternatives and recommendations;
Preferred Qualifications
- Master’s degree
EEO Statement
New England College prohibits discrimination on the basis of race, color, creed or religion, national origin, sex, sexual orientation, age, marital status, pregnancy, veteran’s status or disability in regard to treatment, access to or employment in its programs and activities, in accordance with federal and state laws and regulations. In compliance with the Americans with Disabilities Act (ADA), individuals with disabilities needing accommodation should contact the ADA Compliance Officer.