What are the responsibilities and job description for the Retail Banker position at New Edge Associates a Talent Acquisition Firm?
The Retail Banker is responsible for delivering excellent customer service, supporting branch operations, and driving sales performance. This role oversees teller and platform transactions, ensures compliance with regulatory standards, and develops staff while promoting banking products and services. The position combines operational management, customer relationship building, and leadership to achieve branch profitability and growth.
Job Requirements
- Manage daily banking operations including transactions, audits, compliance, and risk controls.
- Lead and coach team members to achieve sales, service, and operational goals.
- Deliver exceptional customer service and resolve issues promptly.
- Promote and cross-sell consumer and small business products.
- Support community outreach and business development initiatives.
Qualifications
- 5 years of banking sales/service experience, with leadership responsibilities.
- High School diploma or GED required; AA or Bachelor’s degree preferred.
- Strong communication, problem-solving, and customer service skills.
- Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).
- NMLS registration (or ability to obtain upon hire).
- Ability to work under pressure, manage multiple priorities, and maintain a professional image.
Salary : $80,000 - $85,000
