What are the responsibilities and job description for the Account Manager - Pricing Specialist position at New Edge Associates a Talent Acquisition Firm?
We are seeking an experienced Account Manager - Pricing Specialist to support and manage key corporate accounts for a growing logistics and freight forwarding organization. This role will serve as a primary point of contact for assigned customers while also taking ownership of complex freight pricing, quotations, carrier negotiations, and customized transportation solutions.
The ideal candidate will have hands-on experience pricing multimodal freight shipments involving multiple carriers and transportation providers. This includes coordinating rates across different stages of a shipment, such as pickup, transfer, air or ocean transportation, destination clearance, and final delivery.
This is a permanent, onsite position based in Lake Worth, FL, offering a Monday-Friday, 9:00 AM-5:00 PM schedule.
Essential Responsibilities
- Serve as the primary point of contact for assigned corporate accounts and act as an escalation resource for customer service and operational issues.
- Manage customer requests for special projects, expedited shipments, and customized freight solutions.
- Develop and provide accurate ad hoc pricing and freight quotations for complex, multimodal shipments with minimal supervision.
- Build complete freight rates by coordinating pricing across multiple carriers, transportation providers, freight partners, and global agents.
- Obtain, evaluate, and negotiate rates and capacity with carriers and transportation partners.
- Coordinate with Operations, Customer Service, and account leadership to ensure customer requirements are met and shipments move successfully.
- Provide customers with guidance regarding freight processes, transit requirements, routing, and transportation solutions.
- Monitor shipment and service issues and coordinate timely resolutions while maintaining strong customer communication.
- Support key customer projects and events through relationship management and occasional onsite customer visits.
- Maintain strong relationships with customers, carriers, freight partners, and global agents.
- Provide pricing and transportation solutions for unique or time-sensitive freight requirements.
- Travel approximately 3-4 times per year to customer locations based on business needs.
- Provide limited after-hours support for designated accounts when urgent customer issues arise.
Job Qualifications
- Previous experience in freight forwarding, logistics, transportation, or a related industry.
- Proven hands-on experience pricing multimodal freight shipments involving multiple carriers and transportation providers.
- Experience developing freight rates that combine multiple transportation legs, such as pickup, transfer, air or ocean transportation, destination clearance, and final delivery.
- Strong understanding of freight forwarding, transportation operations, and supply chain processes.
- Ability to independently develop complex freight rates and customized transportation solutions.
- Experience obtaining and negotiating rates with carriers, freight partners, agents, and other transportation providers.
- Strong understanding of freight pricing within a freight forwarding environment.
- Excellent customer service, communication, negotiation, and problem-solving skills.
- Ability to manage multiple customer requests and pricing projects while maintaining accuracy and meeting deadlines.
- Comfortable working independently with minimal supervision.
- Willingness to work onsite in Lake Worth, FL, Monday-Friday, 9:00 AM-5:00 PM.
- Willingness to travel approximately 3-4 times per year to customer locations.