What are the responsibilities and job description for the Account Specialist position at Computershare U.S.?
Job Description
Location: North Palm Beach, FL | Frisco, TX | Wilmington, DE | Shelton, CT (Hybrid)
In this position, you'll be based in our Frisco office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex .
We give you a world of potential
Computershare Entity Solutions helps organizations navigate complex compliance, governance, and registered agent requirements. As part of our Registered Agent Services team, you'll play an important role in supporting small and medium-sized business clients while contributing to both client retention and business growth.
This role offers the opportunity to develop expertise across registered agent services, corporate compliance, and business filings while partnering closely with clients and internal teams. You'll work in a collaborative environment where delivering exceptional client experiences and identifying growth opportunities go hand in hand.
A role you will love
As an Account Specialist, you'll serve as the primary point of contact for a portfolio of small and medium-sized business clients, providing support related to registered agent services, corporate compliance, and filing services. You'll be responsible for managing customer relationships, coordinating service requests, resolving issues, and helping clients get the most value from our solutions.
In addition to supporting existing clients, you'll play a key role in business growth by converting inbound sales opportunities, identifying client needs, and recommending additional services that help support their business goals.
Other Key Responsibilities Include
Required
Paid parental leave flexible working and a caring and inclusive culture
Health and wellbeing rewards that can be tailored to support you and your family, including paid time off, observed holidays, medical, dental and vision plans
Invest in your future with 401k matching, setting aside salary to purchase shares in our company and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter
Income protection Our package includes short and long-term disability benefits, life insurance and supplemental life insurance
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub
Computershare will use data analytics and artificial intelligence systems to help recruiters analyze and assess candidate and application information. These systems make our application and review process more efficient and assist our team in identifying candidates based on professional qualifications, skills and experience commensurate with the role applied for. All outputs from these systems are evaluated by our recruiters and are not the sole source of whether to consider a candidate for employment.
About Us
A company to be proud of
We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
Fairness and culture
We want to provide you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.
About The Team
Since 1978, we’ve been trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings and we’re now the number one transfer agency in the world. As client needs evolved, so has our portfolio of services; extending our Issuer Services into equity and entity governance services to companies both public and private worldwide. Careers in Issuer Services could mean anything from assisting shareholders with their portfolios, enabling access to global markets or helping clients deliver on their equity and entity compliance requirements everywhere they operate.
Location: North Palm Beach, FL | Frisco, TX | Wilmington, DE | Shelton, CT (Hybrid)
In this position, you'll be based in our Frisco office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex .
We give you a world of potential
Computershare Entity Solutions helps organizations navigate complex compliance, governance, and registered agent requirements. As part of our Registered Agent Services team, you'll play an important role in supporting small and medium-sized business clients while contributing to both client retention and business growth.
This role offers the opportunity to develop expertise across registered agent services, corporate compliance, and business filings while partnering closely with clients and internal teams. You'll work in a collaborative environment where delivering exceptional client experiences and identifying growth opportunities go hand in hand.
A role you will love
As an Account Specialist, you'll serve as the primary point of contact for a portfolio of small and medium-sized business clients, providing support related to registered agent services, corporate compliance, and filing services. You'll be responsible for managing customer relationships, coordinating service requests, resolving issues, and helping clients get the most value from our solutions.
In addition to supporting existing clients, you'll play a key role in business growth by converting inbound sales opportunities, identifying client needs, and recommending additional services that help support their business goals.
Other Key Responsibilities Include
- Serving as the primary point of contact for a portfolio of small and medium-sized business clients
- Ensuring client orders are fulfilled accurately and in a timely manner
- Responding to client inquiries and requests with a high level of service and professionalism
- Maintaining accurate client and order information within internal systems
- Supporting customer retention efforts and maintaining strong client relationships
- Converting inbound sales opportunities from referrals, web leads, and other channels
- Identifying opportunities to introduce clients to additional Entity Solutions services
- Meeting or exceeding sales and business development goals
- Building product and industry knowledge to become a trusted resource for customers
- Collaborating with fulfillment, compliance, billing, and operational teams to deliver positive client outcomes
Required
- Strong customer service and relationship management skills
- Excellent written and verbal communication skills
- Ability to manage multiple priorities and deliver high-quality work in a fast-paced environment
- Strong attention to detail and organizational skills
- Ability to work independently while collaborating effectively with internal teams
- Problem-solving skills and the ability to research and resolve customer issues
- A customer-first mindset with a commitment to delivering exceptional service
- Ability to identify customer needs and recommend appropriate solutions
- Professionalism, sound judgment, and strong personal accountability
- Experience in customer service, account management, registered agent services, corporate compliance, legal support, corporate filings, or a related business environment
- Experience managing customer relationships and resolving client issues
- Experience working within service level agreements and operational processes
- Familiarity with corporate compliance or registered agent services
- Experience supporting business development, sales, or client retention initiatives
Paid parental leave flexible working and a caring and inclusive culture
Health and wellbeing rewards that can be tailored to support you and your family, including paid time off, observed holidays, medical, dental and vision plans
Invest in your future with 401k matching, setting aside salary to purchase shares in our company and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter
Income protection Our package includes short and long-term disability benefits, life insurance and supplemental life insurance
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub
Computershare will use data analytics and artificial intelligence systems to help recruiters analyze and assess candidate and application information. These systems make our application and review process more efficient and assist our team in identifying candidates based on professional qualifications, skills and experience commensurate with the role applied for. All outputs from these systems are evaluated by our recruiters and are not the sole source of whether to consider a candidate for employment.
About Us
A company to be proud of
We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
Fairness and culture
We want to provide you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.
About The Team
Since 1978, we’ve been trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings and we’re now the number one transfer agency in the world. As client needs evolved, so has our portfolio of services; extending our Issuer Services into equity and entity governance services to companies both public and private worldwide. Careers in Issuer Services could mean anything from assisting shareholders with their portfolios, enabling access to global markets or helping clients deliver on their equity and entity compliance requirements everywhere they operate.